464 Employee Reviews (View Most Recent)

Sort: Rating Date

2 people found this helpful  

Mediocre retail posision.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Paramus, NJ
Current Employee - Sales Associate in Paramus, NJ

I have been working at DSW full-time for less than a year

Pros

Dress code is fair. Sometimes every one is in a good mood. They have Reeses in the break room vending machine.

Cons

The management is always hostile, and constantly grouping together to talk smack about associates. Hard workers who always do their job don't get recognition, whereas slackers who suddenly feel like working get "bravo" awards for doing so. The phrase "the customer is always right" has proven to be a terrible mindset for a company considering the extremely high turn over rate. Very few associates spend more than a year here due to the humiliation of constantly being told they are wrong. There is a huge difference in providing outstanding customer service, going above and beyond, and letting a customer degrade your associate and tell them they can return their 3 year old worn shoes with no receipt. The attendance policy is also a joke. Can't drive to work in a foot of snow? You get a point. Get a few more and you're fired. I actually laughed at the fact that they keep running for America's favorite place to work.

Advice to ManagementAdvice

Ensuring your associates feel happy and confident rather than constantly on edge will ensure they provide the best customer service. This means not snapping when they need to leave once their shift is up. It is not their fault you cannot construct a schedule. It also means understanding how annoying it is to be pressured to become a member, and that is doing the opposite of providing good service. Recognize the hard workers so they don't just leave the company along with leaving you with only the slackers.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for DSW

  1.  

    Fun place to work, but stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Freight and Sales Associate  in  Houston, TX
    Current Employee - Freight and Sales Associate in Houston, TX

    I have been working at DSW part-time for less than a year

    Pros

    Nice People, Fun at times, Good discount

    Cons

    more follow through with management, and communication between management

    Advice to ManagementAdvice

    work on communication, and listening to associates

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    SHOES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at DSW part-time

    Pros

    -Flexible schedule
    -30% employee discount
    -Possible growth in company

    Cons

    -Constant change
    -Consistency is rare throughout the company
    -Hassling customers to sign up for rewards membership

    Advice to ManagementAdvice

    Communication is key to getting the job done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for DSW.

Worked for DSW? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.