DSW

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431 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
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  • Approves of CEO

2 people found this helpful  

Mediocre retail posision.

Sales Associate (Current Employee) Paramus, NJ

ProsDress code is fair. Sometimes every one is in a good mood. They have Reeses in the break room vending machine.

ConsThe management is always hostile, and constantly grouping together to talk smack about associates. Hard workers who always do their job don't get recognition, whereas slackers who suddenly feel like working get "bravo" awards for doing so. The phrase "the customer is always right" has proven to be a terrible mindset for a company considering the extremely high turn over rate. Very few associates spend more than a year here due to the humiliation of constantly being told they are wrong. There is a huge difference in providing outstanding customer service, going above and beyond, and letting a customer degrade your associate and tell them they can return their 3 year old worn shoes with no receipt. The attendance policy is also a joke. Can't drive to work in a foot of snow? You get a point. Get a few more and you're fired. I actually laughed at the fact that they keep running for America's favorite place to work.

Advice to Senior ManagementEnsuring your associates feel happy and confident rather than constantly on edge will ensure they provide the best customer service. This means not snapping when they need to leave once their shift is up. It is not their fault you cannot construct a schedule. It also means understanding how annoying it is to be pressured to become a member, and that is doing the opposite of providing good service. Recognize the hard workers so they don't just leave the company along with leaving you with only the slackers.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun place to work, but stressful

    Freight and Sales Associate (Current Employee) Houston, TX

    I have been working at DSW part-time for less than a year

    Pros: Nice People, Fun at times, Good discount Cons: more follow through with management, and communication between management Advice to Senior Management: work on communication, and listening to associates Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Loved it at first...

    Anonymous (Former Employee)

    I worked at DSW

    Pros: Associates are friendly, associate drama free, great pay, some really… Cons: Next to nothing hours, crazy 4-5 hrs shifts, no benefits nor vaca time for pt associates who are very hard workers, not very understanding when… Advice to Senior Management: Note: not everyone will sign up for the rewards program, and it… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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