There are newer employer reviews for DSW
There are newer employer reviews for DSW

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Helpful (2)

Mediocre retail posision.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Paramus, NJ
Current Employee - Sales Associate in Paramus, NJ
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at DSW full-time (Less than a year)

Pros

Dress code is fair. Sometimes every one is in a good mood. They have Reeses in the break room vending machine.

Cons

The management is always hostile, and constantly grouping together to talk smack about associates. Hard workers who always do their job don't get recognition, whereas slackers who suddenly feel like working get "bravo" awards for doing so. The phrase "the customer is always right" has proven to be a terrible mindset for a company considering the extremely high turn over rate. Very few associates spend more than a year here due to the humiliation of constantly being told they are wrong. There is a huge difference in providing outstanding customer service, going above and beyond, and letting a customer degrade your associate and tell them they can return their 3 year old worn shoes with no receipt. The attendance policy is also a joke. Can't drive to work in a foot of snow? You get a point. Get a few more and you're fired. I actually laughed at the fact that they keep running for America's favorite place to work.

Advice to Management

Ensuring your associates feel happy and confident rather than constantly on edge will ensure they provide the best customer service. This means not snapping when they need to leave once their shift is up. It is not their fault you cannot construct a schedule. It also means understanding how annoying it is to be pressured to become a member, and that is doing the opposite of providing good service. Recognize the hard workers so they don't just leave the company along with leaving you with only the slackers.

Other Employee Reviews for DSW

  1. SHOES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DSW part-time

    Pros

    -Flexible schedule -30% employee discount -Possible growth in company

    Cons

    -Constant change -Consistency is rare throughout the company -Hassling customers to sign up for rewards membership

    Advice to Management

    Communication is key to getting the job done.


  2. Helpful (1)

    Would have liked to stay longer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at DSW full-time (More than 3 years)

    Pros

    actual business concept is great work/life balance customers benefits compensation

    Cons

    lack of consistency with upper management lack of partnership/leadership from upper management

    Advice to Management

    I would advise really looking into the leadership in the Pa/South Jersey district manager (possibly higher). High management turnover (many wrongful and unfortunately based on personal issues, not business related) Many managers going out on "leave" I would say it begins the district managers lack of physical presence in her stores and inconsistency in her disciplinary actions. Unfortunately this has become a pattern as of late and I see it effecting the actual stores performance. Sad to see personal issues affect such a great business.


There are newer employer reviews for DSW
There are newer employer reviews for DSW

See Most Recent

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