There are newer employer reviews for DSW
There are newer employer reviews for DSW

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Helpful (1)

a lot of work, a lot of appreciation yet not rewarded properly for it

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Chicago, IL
Former Employee - Sales Associate in Chicago, IL

I worked at DSW part-time (More than 3 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

great atmosphere for the most part, middle management is uplifting yet upper management tends to be hidden away. always moving around and doing different tasks so there is never a dull moment.

Cons

the lack of ability to retain employees and lack of support and help from management when needed. No leadership within management makes it difficult to reach expectations set by them.

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  1. Helpful (2)

    Mediocre retail posision.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Paramus, NJ
    Current Employee - Sales Associate in Paramus, NJ

    I have been working at DSW full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Dress code is fair. Sometimes every one is in a good mood. They have Reeses in the break room vending machine.

    Cons

    The management is always hostile, and constantly grouping together to talk smack about associates. Hard workers who always do their job don't get recognition, whereas slackers who suddenly feel like working get "bravo" awards for doing so. The phrase "the customer is always right" has proven to be a terrible mindset for a company considering the extremely high turn over rate. Very few associates spend more than a year here due to the humiliation of constantly being told they are wrong. There is a huge difference in providing outstanding customer service, going above and beyond, and letting a customer degrade your associate and tell them they can return their 3 year old worn shoes with no receipt. The attendance policy is also a joke. Can't drive to work in a foot of snow? You get a point. Get a few more and you're fired. I actually laughed at the fact that they keep running for America's favorite place to work.

    Advice to Management

    Ensuring your associates feel happy and confident rather than constantly on edge will ensure they provide the best customer service. This means not snapping when they need to leave once their shift is up. It is not their fault you cannot construct a schedule. It also means understanding how annoying it is to be pressured to become a member, and that is doing the opposite of providing good service. Recognize the hard workers so they don't just leave the company along with leaving you with only the slackers.


  2. Helpful (1)

    Loved it at first...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at DSW

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Associates are friendly, associate drama free, great pay, some really wonderful customers,

    Cons

    Next to nothing hours, crazy 4-5 hrs shifts, no benefits nor vaca time for pt associates who are very hard workers, not very understanding when it comes to your family, all they care about is the dsw family not yours not even if your kid is dying sick in the hospital bills piling up the ayer cuz u dont have ins through the company. Lets see what else, managers looking down upon you when you dont know something, when u make a mistake its the end of the world for them, super double standard about offers and rewards program, they treat you like ur an idiot after expecting you to be this super perfect person. Oh and then u have the super horrible customers who treat you like dirt but your expect to treat them as kings and queens HA!!

    Advice to Management

    Note: not everyone will sign up for the rewards program, and it SHOULD NOT be a HUGE deal and NOBODY is perfect not even you.


There are newer employer reviews for DSW
There are newer employer reviews for DSW

See Most Recent

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