There are newer employer reviews for DSW
There are newer employer reviews for DSW

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Helpful (2)

Your a long ways away from becoming Americas Favorite Place to Work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
No opinion of CEO

Pros

- Great product at great value - Competitive pay - Company Growth

Cons

- contridictory procedures - a thank you goes a long way - upper management very disrespectful ( regional upwards) - growth not based on metrics/performance but based on the likability factor

Advice to Management

The field is confused and working under fear set procedures in place and dont come back in a month and say the discount code is too high, your pulling managers in thousand directions. Regionals stop flying off the handle and let managers run the stores, step in where needed. You say you want feedback but your not listening. Stop with the flavor of the month scenario it should not matter if the senior leadership team will like someone personally based off of looks or dress, are they getting job done. DSW is such a stressful place to work, its like your on stage acting out a role daily....we sell shoes.....allow us to.

Other Employee Reviews for DSW

  1. Helpful (1)

    The senior management makes DSW is a very frustrating place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    DSW offers lots of benefits from other retailers. There are no clothes to fold or credit cards to sell. Most customers want to shop on their own. The customer service model is simple to execute. Most associates seem to like working there.

    Cons

    DSW is experiencing growing pains. It is very frustrating that they can not give us set policies to follow. They are so worried about upsetting customers that they send mixed messages to associates. GET REWARDS, but don't pressure the customer. YOUR DAMAGES ARE TOO HIGH, but why didn't you take that customer's worm shoes back. GET YOUR FREIGHT OUT THE SAME DAY, but don't use any extra payroll.

    Advice to Management

    You hire managers to run multi-million dollar stores, let them manage them. If they can't do that, then maybe you have the wrong people. And give us a structured return policy to follow. It is very frustrating to have a moving target.


  2. A great company, poor upper leadership, unexperienced DM

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Approves of CEO

    Pros

    Great Company Competetive Wage Fashion Forward Selling strategy is admirable Customer Focus Expectations are high but with collaboration, they are not hard to meet.

    Cons

    I worked for DSW for a few years and for the most part, found it very enjoyable. The company sets a standard when you are first hired, that there is a huge focus on work/life balance. I found this to be very untrue. The managers consistently gossip amongst one another and will go to no expense when putting others down and building themselves up. This I did not find true within the associates only the store management. They encourage you to reach out to your superior when a situation in your store in unresolved. When you do reach out to your superior, they tend to not listen or resolve anything due to lack of inexperience. If you have an emergency, forget it. They will not even work to accomodate any life issue that you are dealing with. If your manager has a personal issue with you or anyone else, that person is completely disregarded.

    Advice to Management

    There needs to be more management training. The DM should be able to handle any issues and have a resolution in place. DM's should not " fly by the seat of their pants" have a plan! Focus on results and behaviors that drive results. Listen to your managers! There is a reason why good managers have left the company with no plans to return.


There are newer employer reviews for DSW
There are newer employer reviews for DSW

See Most Recent

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