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Olive Garden Lost Sight of Who Makes Them A Success

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Bartender/Server in Fort Worth, TX
Former Employee - Bartender/Server in Fort Worth, TX

I worked at Darden full-time (more than 10 years)

Pros

Great coworkers, friendly guests, nice atmosphere.

Cons

Olive Garden treats their employees as if it were their first day on the job. Management is inconsistent and shows favoritism. 10 year+employee and I saw it all. Was good for many years but 2 years ago started spiraling down. Management never stands behind their employees. People with bad behavior/work issues were rewarded while those who were not were left by the wayside or smart enough to get out. Olive Garden is in the business of giving away everything for free should a guest complain. They can do this because they pay their employees a substandard wage. Granted most front of the house people make tips, not all do, and those that do are often "stiffed" yet must still pay taxes on unearned income. I could write a thesis on Olive Garden's shortcomings but I can spend my time in a more productive endeavor.

Advice to ManagementAdvice

You can begin by telling your employees "thank you" for a job well done, rather than harassing them during TIP(talk into position) over issues like guest counts or matters that are out of our hands entirely. Stand behind your employees and make them want to come to work. We're on the front lines and the guests see us first. If we've already been beaten down before we get our first table or before the doors are open, it will reflect in the guests experience. Pay your employees what they're worth. Two or so years ago Olive Garden cut the pay of bartenders and bussers from their previous wages to $5.00 per hour. This was the beginning of the end for Olive Garden. You get what you pay for. After the cut in wages I saw the decline in morale escalate exponentially. While management and corporate continued to receive their usual income the people who make it all possible continue to struggle and then hourly employees had their hours cut to save on labor costs. Stop hiring new employees when those who work there can't even get enough hours to make ends meet. Doing so would help you with your high turnover rate.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

767 Other Employee Reviews for Darden (View Most Recent)

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  1.  

    Olive Garden

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Darden

    Pros

    Flexible schedule , training opportunities available , and fun environment

    Cons

    , but working double shifts which is open to whenever lunchtime quiets down and then dinner at 4 until 2am is really crummy,no official break room to sit down and eat or relax is also a large con

    Advice to ManagementAdvice

    This is a high paced job as employees dealing with your customers please place our lunch breaks into a higher priority

  2. 1 person found this helpful  

    Follow the steps of service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Darden part-time (more than an year)

    Pros

    - Flexible schedules with opportunites to pick up and drop shifts quickly via Darden Dish.
    - LongHorn Steakhouse often premotes from within.
    - Following the steps of service (provided during training) often leads to success and better tips.
    - Paid training.

    Cons

    - $2.13 an hour isn't always enough to cover taxes.
    - Dangers of being arrested and terminated for accidentally selling alcohol to a minor.
    - When the hosts are inexperienced it can cause problems for the servers.

    Advice to ManagementAdvice

    Not bad, keep it up.

    Recommends
    Positive Outlook
    Approves of CEO
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