Davis Vision – “Horrible place, run! Better off working at walmart”

Pros

They basically hire one that can pass a drug test, but literacy is not an issue.

Cons

where do I begin?
1. Lie about the hourly wage
2. Lie about the amount of training you will receive
3. Lie about what "shift" you will work

No experience? Years of experience? No problem they start everyone off at $11.30 an hour. They promise to bump you up to an amazing $11.80 after 90 days but really, not too many stay that long to get it. HR will promise that you will be paid a certain amount but make sure you get it in writing because that won't happen.

It's more important to have a high number of calls that you handle rather than to answer them accurately. Basically tell them anything you can to get them off of the phone as fast as you can.

As hard as it is to believe they call the first week of your training "Indoctrination Week" and go on for days about how great a company they are. Then barely show you how to operate the system and throw you on the phone. Don't dare ask someone for help or a major attitude will come down on you. Oh and their HSA is one of the worse benefit plans out there.

I could go on but why bother? If you are lucky enough for them to allow you to work there you will find out for yourself!

Advice to Senior Management

You might want to invest in some of that technology thingy people in the year 2011 are always talking about. Next would be to start hiring some competent managers that actually have call center experience. There is a reason why attrition is so high, why pay so low when you can make more at Walmart? And why did you move all the big mukkity mucks to Austin, TX? Not a good sign when the big bosses move out of state.