DealerTrack – “Despite being in a tough market right now, DealerTrack is still holding down the fort!”

Pros

Desirable compensation/benefit package. Great people to work with, from management all the way down. Managment is very fair and I feel that I have been treated at all times with dignity and respect. The Job is pretty easy and I can usually get assistance when I need it. MOST people are above blaming others and actually act like adults in the workplace. Fairly flexible when it comes to scheduling time off, etc.

Cons

Tech support is a stressful job, and the fact that the products are constantly having issues doesn't help much. Training was far from helpful and left me without a significant edge to perform (although they are working on this). Little, if any chance to advance within the company at this time. Products that constantly have problems make unhappy customers!

Advice to Senior Management

When you decide to make major changes to company products and procedures, please do not put them in place overnight and tell us the next morning because we need to be informed- I could give SEVERAL examples of this. Also, stop locking dealers into a 3-year contract without an option to get out- you have lost hundreds of customers because of this. TRAIN all employees properly, and make sure you have money set aside to do this! We are the first person of contact when a dealership calls for assistance, therefore we deserve to be treated with dignity.