DealerTrack Employee Review

I worked at DealerTrack

Pros – First Pro: Innovation and sharing ideas was always welcomed and in most meetings could be introduced with real consideration for the department leaders.

Second Pro: The product that dealerships used to submit the application was and will always be the best product created in this industry. The core of the company's service to dealers and lenders changed the auto finance landscape significantly. Having a solid, well recognized, reliable, and consistent product (the "App") enables all team members to believe at its core that DealerTrack provides a superior product.

Third Pro: Senior management. I always felt that all M&A activity was strategically sound and well executed given the ever changing landscape of the auto industry. The CEO is the main part of this third pro!!

Fourth Pro: Benefits. When I worked there, tuition reimbursement and gym membership reimbursement were great additions to an already solid package. The HR team went the extra mile with all company hosted events (marathons, picnics, etc..) I hope this is still part of the culture at DealerTrack

Cons – First Con: New hire training was inadequate given that the success of the company attracted outside talent. Unfortunately, I witnessed some great new talent leave based on the lack of proper orientation and training.

Second Con: Inadequate metrics to measure performance. This could have been more a function of the management that was present during my time, but there were various components to measure in the business dev/ client relationship departments (i'm not a techie) that should have been in place. Just because someone is busy, doesn't necesarily mean they're productive. There could be more thought put into creating 'measurable' goals.

Advice to Senior Management – I would look at the various departments and interview the managers and their subordinates on the question of "what is the vision for their respective department to accomplish in that month, that quarter, and that year." If you experience a significant variance on the responses of managers and their subordinates, I would advise implementing a more robust goal achievement and performance review system.

Yes, I would recommend this company to a friend