There are newer employer reviews for Dealertrack Technologies

1 person found this helpful  

Support Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Client Support Agent  in  Remote, OR
Current Employee - Client Support Agent in Remote, OR

I have been working at Dealertrack Technologies full-time for more than 3 years

Pros

Remote opportunities, growing company, good benefits

Cons

Pay is a little low.

Recommends
Positive Outlook
Approves of CEO

78 Other Employee Reviews for Dealertrack Technologies (View Most Recent)

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  1. 3 people found this helpful  

    They don't care about team members even though they say they do. Execs are the only ones paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cannot Disclose  in  Lake Success, NY
    Current Employee - Cannot Disclose in Lake Success, NY

    I have been working at Dealertrack Technologies full-time for more than 5 years

    Pros

    Coworkers, friendly, balance, team work, fun

    Cons

    Very Low pay. Management is aware that we are under paid and do nothing, or say that it's out of their hands...but they're cashing out.

    Advice to ManagementAdvice

    You will continue to lose your best people because you don't pay market rate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Fast-growing company with great benefits, grueling work schedule, no work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Installer  in  South Jordan, UT
    Current Employee - Field Installer in South Jordan, UT

    I have been working at Dealertrack Technologies full-time for less than a year

    Pros

    Rapid promotions, but considering the unpaid overtime, you are actually taking a pay cut to move to a lead position. Excellent 401k plan and employer contribution %, but contribution is limited to 40 hrs/week (you regularly work 60+ hrs/week). Excellent health/benefits plan that is almost impossible to use due to the demanding work schedule.
    Well organized and flexible travel dept. Frequent schools/training - unfortunately often inadequate/ineffective for real-world application. Strong bonus based on company performance (not individual contribution). Public recognition of top performers but no money to go with it.

    Cons

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week; Sunday travel nearly every week, usually returning home late Friday eve, you may get 36 hours at home before the next trip. The company has no concern for your health/stress or personal life/obligations/goals. Huge discrepancy between the treatment of home office personnel and field personnel. Overtime is paid at 1/2 time (not 1.5x) and you are expected to participate in after-hours webinars, meetings, and self-training without pay.

    Advice to ManagementAdvice

    Respect your people as human beings (just like you). They have lives outside of Dealertrack

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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