There are newer employer reviews for Dealertrack Technologies

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Heavy in the middle

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  Irving, TX
Former Employee - Anonymous Employee in Irving, TX

I worked at Dealertrack Technologies

Pros

Stable, so long as you made your manager happy. Lots of opportunities for growth and different career paths in the industry if you don't mind moving.

Cons

Lots of middle management, 80% of which are career managers and not "doers" who rose through the ranks. The upper management generally has their act together, but getting anything done or communicated down the chain generally wasn't effective.

Advice to ManagementAdvice

Don't try to be so diverse. You don't need to have everything for everyone. Concentrate on areas of strength and stick to what you know.

Recommends
Approves of CEO

78 Other Employee Reviews for Dealertrack Technologies (View Most Recent)

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Data Ops  in  Santa Barbara, CA
    Current Employee - Data Ops in Santa Barbara, CA

    I have been working at Dealertrack Technologies

    Pros

    DealerTrack gives everyone a fair oppurtunity for growth. They offer great benefits. There is little macro-managing, as long as you come in and do your work you will be rewarded.

    Cons

    Sometimes difficult for people to get suggestions and advice to upper managment. Occasionally there is a downtime which can make the position a little boring.

    Advice to ManagementAdvice

    Try to visit the different locations outside of NY. It's sometimes hard to get a feel for what exactly is going on in different aspects of the company.

    Recommends
    Approves of CEO
  2.  

    Despite being in a tough market right now, DealerTrack is still holding down the fort!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tech Support  in  Chicago, IL
    Current Employee - Tech Support in Chicago, IL

    I have been working at Dealertrack Technologies

    Pros

    Desirable compensation/benefit package. Great people to work with, from management all the way down. Managment is very fair and I feel that I have been treated at all times with dignity and respect. The Job is pretty easy and I can usually get assistance when I need it. MOST people are above blaming others and actually act like adults in the workplace. Fairly flexible when it comes to scheduling time off, etc.

    Cons

    Tech support is a stressful job, and the fact that the products are constantly having issues doesn't help much. Training was far from helpful and left me without a significant edge to perform (although they are working on this). Little, if any chance to advance within the company at this time. Products that constantly have problems make unhappy customers!

    Advice to ManagementAdvice

    When you decide to make major changes to company products and procedures, please do not put them in place overnight and tell us the next morning because we need to be informed- I could give SEVERAL examples of this. Also, stop locking dealers into a 3-year contract without an option to get out- you have lost hundreds of customers because of this. TRAIN all employees properly, and make sure you have money set aside to do this! We are the first person of contact when a dealership calls for assistance, therefore we deserve to be treated with dignity.

    Recommends
    Approves of CEO
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