Dean & DeLuca

  www.deandeluca.com
  www.deandeluca.com
There are newer employer reviews for Dean & DeLuca

 

It is an ok place to work but not for a future career.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Team Leader in Wichita, KS
Former Employee - Team Leader in Wichita, KS

I worked at Dean & DeLuca

Pros

The job is relatively easy if you have ever done phone work before or worked in a call center. There is no pressure to rush the customer off of the phone and customer service is taught from day one. There are days that you can go for an hour and not have a call. This is good in a way, less stress but bad because with no calls, hours get cut. For the most part, they do try to accommodate any days you need to request off. Most of the working atmosphere is pleasant with the exception of a drama queen or two. The president of the company is one of the nicest people you would ever want to meet.

Cons

Favoritism is extremely high with certain associates and you constantly worry what they are going to find wrong with you each day. When you are measured for your performance, some get measured or reviewed a lot easier than others. Some are reviewed pretty hard, but they ones that get reviewed easily are doing the exact same job as the ones who get reviewed hard. There are associates who consistently miss work and are extremely rude to the customer that are never addressed for their behavior. That is a rather difficult pill to swallow especially when other associates see the favoritism.

Advice to ManagementAdvice

Stop supporting favoritism when providing feedback. The work place should not be your personal platform.

Doesn't Recommend
No opinion of CEO

21 Other Employee Reviews for Dean & DeLuca (View Most Recent)

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  1.  

    Management is very understanding but there is close to 0 chance of being fully noticed for your work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier in New York, NY
    Current Employee - Cashier in New York, NY

    I have been working at Dean & DeLuca

    Pros

    Flexible, Understanding, Good pay for a non-degree type of job, Changing schedules, not boring, fast paced with small intervals of it being dead.

    Cons

    Management has to pull its teeth before it gives you a raise, you can be top sales and top cashier and they will not give you a raise. Hectic sometimes due to this, people don't appreciate as much so they decide to call out a lot.

    Advice to ManagementAdvice

    Reasonable appreciation and maybe a small raise at least after working with the company for 2 years, being the number 1 sales and utility employee.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Inefficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Dean & DeLuca

    Pros

    The name is the only benefit

    Cons

    Not interested in quality but only in show

    Advice to ManagementAdvice

    Focus more on the food and hire staff that cares about food

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Dean & DeLuca

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