Dean & DeLuca

www.deandeluca.com
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There are newer employer reviews for Dean & DeLuca

 

Overall positive experience, but not a strong culture among employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Intern - Anonymous Intern
Current Intern - Anonymous Intern

I have been working at Dean & DeLuca as an intern

Pros

Working for a company with a strong brand like D&D is a pro, and for food lovers it is a great environment.

Cons

Low morale among some employees, most workers didn't actually seem very passionate about the company or even the food. Was hoping to see others with strong interest in specialty foods, as I had, but it didn't seem to be the case.

Approves of CEO

24 Other Employee Reviews for Dean & DeLuca (View Most Recent)

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  1. 1 person found this helpful  

    Great personal growth but bad conditions of everyday work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in New York, NY
    Former Employee - Department Manager in New York, NY

    I worked at Dean & DeLuca full-time (more than a year)

    Pros

    Great "foodie" experience, exposure to very sophisticated foods

    Cons

    Bad life-work balance, did not feel that employees were well treated

    Advice to ManagementAdvice

    Treat your employees as you would like to be treated

    Recommends
  2. 1 person found this helpful  

    Stress-filled, badly-managed company that is only concerned with profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prepared Foods in Charlotte, NC
    Former Employee - Prepared Foods in Charlotte, NC

    I worked at Dean & DeLuca full-time (more than 5 years)

    Pros

    The only real pro about working here, besides the obvious fact that it's a paying job, is that you do get exposure to food and food-related items you might not have gotten outside of work.

    While it can vary, if you happen to work at a flagship store, or the "main" store in a region of the country, the employees are often really really good people that you actually enjoy working with. The smaller stores that aren't on the radar of corporate tend to have below-average managers that hire below-average employees.

    For an extremely basic retail/food-service job, pay is slightly above average.

    Cons

    The real problem with this company is the management. While I can't speak about the going-ons at the corporate level, at the stores, nearly every decision is done on impulse with no real thought put into them. Things like completely rearranging a store several times a month, constantly raising prices to the point where the company prices itself out of an already wealthy market, and purchasing items that clearly never have nor ever will sell...these all are common occurrences that don't benefit the store.

    Management here is just micro-management. Managers at all levels are obsessed with cutting labor costs (which is understandable), but they micro-manage every employee in hopes that by telling them how to do their jobs, they can get things done faster. Time spent listening on how to do a job is time spent away from the job.

    There is a complete lack of communication amongst all managers. Managers get shifted from department to department, and sometimes store to store, so frequently that often important information such as vendor info, employee schedule/time-off requests, and basic operational procedures never get passed on to the next manager. Telling a floor manager about something that needs to get done is pointless because it never makes it up the chain to the manager who can actually get it done.

    The thing that really bothers employees is that management does not care about it's staff. Asking for time off feels like you're committing a sin, as management will sometimes ridicule and guilt-trip you for doing so. Also, breaks don't exist. Just leaving your department to get water feels like you are escaping prison. And forget about getting a raise based on performance. Getting a raise is all about who you know and how good of a relationship you have with the manager. You can be a top employee that simply isn't on a "good or bad side" of a manager and you will never see a raise. Do you have a great idea for how to bring in more business? Forget it, they don't want to hear it from you.

    The worst part about working here is that stores are always short-staffed. Management will try and squeeze as much work out of as few employees as possible, then question why things didn't get done. It is a very stress-filled environment.

    Advice to ManagementAdvice

    Hire more people so there can be a return to focusing on quality instead of quantity, listen to your employees' ideas and feedback, take control of the massive amount of waste of both product and resources, and stop trying to cater to the super rich or financially-irresponsible customers (it only narrows your market). Also, simply hiring quality people and treating them right can go a really long way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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