Defender Direct

  www.defenderdirect.com
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91 Employee Reviews (View Most Recent)

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Great company great culture

  • Comp & Benefits
  • Career Opportunities
Current Employee - Anonymous Employee  in  Indianapolis, IN
Current Employee - Anonymous Employee in Indianapolis, IN

Pros

You are in charge of your career. They give everyone the same tools, systems, and resources to be successful. They invest in training and focus on learning and growing. All parts work together to make a sale. They celebrate success. Annual convention, Superstar trip, classes, YWAM, etc.

Cons

People don't get they signed up for a commission job for sales jobs and it takes time to learn systems and processes. We have data and results on how often jobs close in sales and install so their shouldn't be any surprises but staff seems to be. Maybe more education on what to expect and timing.

Advice to ManagementAdvice

Keep connecting with branches. Like yearly visits by management team.

Other reviews for Defender Direct

  1. 1 person found this helpful  

    I found the company to be very deceptive to its employees' and to its customers'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Advisor/Installation Technician  in  Goodlettsville, TN
    Former Employee - Security Advisor/Installation Technician in Goodlettsville, TN

    Pros

    As a Security Advisor / Installation Technician you can make a lot of money, and the company does provide good benefits.

    Cons

    They claim to be Christian oriented, yet their sales practices are deceiving to many customers. Their motto is "Work harder on yourself than you do on your job", yet much of the time you end up working so much that you have no time for yourself or your family. You can and will be fired for something as stupid as not being able to talk every customer into getting the security system, or for customers rescheduling their appointments, no matter how well you do your job. You can drive up to 3 or more hours to an appointment to find that the appointment canceled or rescheduled and you will not get paid anything for all the time and gas money you just spent, but your installation rate will drop which can get you fired.

    Advice to ManagementAdvice

    Change the way you rate your Installation Technicians. They are the money makers out there in the field bringing you success. Sales should be punished for appointments being rescheduled or canceled, not the technician who just drove up to 3 or more hours to get to the appointment to find that now his installation rate dropped and he is not getting paid anything now for the trip there and back even though it just cost him all that gas money and time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    Pros

    Great core values. I think really delivers world-class service to its thousands of customers.

    Cons

    Starting off in sales can be slow, paycheck wise.

    Advice to ManagementAdvice

    Remember that sales is what drives this company and with an unhappy sales team, unhappy customers will result.

    Recommends
    Positive Outlook
    Approves of CEO
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