Delaware North Companies
2.9 of 5 130 reviews
www.delawarenorth.com Buffalo, NY 5000+ Employees

130 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

A love/hate relationship

Guest Services (Current Employee)
Fish Camp, CA

ProsA lot of amenities of the hotel are offered to employees for special events
Good pay
All the people within the lodge are great to work with
Greenpath
GuestPath big spin for rewards (gift cards, cash, hotel amenities, yosemite activities)
Allstar rewards for employee recognition
DNC properties around the world(transfer to locations, discounted rates ect)
The love that I have for this company comes simply from the comitment and years I have put in as well as my fellow team members

ConsEverywhere you look in employee materials say great opportunities for advancement but they are rare and far between, let alone ypou better hope you don't get passed up for the managers friend.
Upper & Senior management kind of do whatever they want with no regards to the employees or the affect it will have on the departments.
I have been passed up for promotions more than once buy someone who doesnt know what their doing but was friends with the manager.
I understand that the hospitality industry fluctuates therefore you cant have set schedules but the way the schedules are are ridiculous. They come out 2 days prior(if your lucky) to when the new week is supposed to start and a lot of times there's turn arounds split days no consistency at all. It especially frustrating when certain employees like nights but get put on mornings and others like mornings but get put on nights but no switching is allowed.
They have HR focus meetings to see where management can improve but it goes no where.
There isnt even a brochure on the activities offered and if there were we would probably never have them in stock as with the rest of the brochures here.
Management sits in their office and has no idea what is actually happening on the floor
Lack of communication between departments

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    A growing experience in customer service.

    Anonymous Employee (Current Employee)
    Providence, RI

    I have been working at Delaware North Companies


    Pros: The hours are excellent as well as the salary. The management is… Cons: The management tends to lack in supplying the stands with the proper products… Advice to Senior Management: There needs to be better communication between the stands and the… More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Delaware North hurts your soul

    Anonymous Employee (Current Employee)
    Yosemite National Park, CA

    I have been working at Delaware North Companies


    Pros: yosemite attracts cool climbers and other interesting adventurers to meet but this has nothing… Cons: its hard to imagine a company could bring so much negative energy to a place as magical as yosemite. i live and work in… Advice to Senior Management: study the meaning of compassion and pass it on the your employees, if you trust them and honor… No, I would not recommend this company to a friend More
There are newer reviews on Delaware North Companies.

Worked for Delaware North Companies? Contribute to the Community!

Delaware North Companies – Why Work for Us?

Delaware North: A Hospitality Management Company A GLOBAL LEADER IN HOSPITALITY AND FOOD SERVICE Providing memorable experiences is nothing new for Delaware North. We’ve been doing it for nearly 100 years in many of… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Delaware North Companies reviews and ratings — including employee satisfaction and approval rating for Delaware North Companies CEO Jeremy M. Jacobs . All reviews posted anonymously by Delaware North Companies employees.