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Helpful (1)

Assistant manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager II in Atlanta, GA
Current Employee - Assistant Manager II in Atlanta, GA

I have been working at Delaware North full-time (less than a year)

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Okay pay. Good opportunities. Good food. Motivated people. Awesome benefits.

Cons

Work for a union so some rules are different. And security and parking sucks.

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  1. Good benefits. Bad upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Fort Lauderdale, FL
    Former Employee - Bartender in Fort Lauderdale, FL

    I worked at Delaware North full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime). Most of lower management was easy to work with as long as you did your job, and many were/are good supervisors. Above average pay for tipped employees. Decent benefits package. Had few problems with payroll and they were usually corrected quickly, as long as you pursued the matter.

    Cons

    Upper management likes to micro-manage, and rarely asks for employee input. Some lower management had no clue what they were doing and made things worse for the employees that did. Below average wages for non-tipped employees. Poor communication throughout the company. To get even simple things taken care of you had to doggedly pursue the matter.

    Advice to Management

    Don't just say you'll listen to your employees and take their suggestions into consideration; actually listen to what they say and provide more forums for them to provide input. Put more time and attention into who you hire in the first place, and who you promote to management. Provide higher compensation all around so that you attract better hourly employees and management.

  2. Stress, frustration, decreasing benefits...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Dealing with the public is always interesting and challenging. Many long term employees are dedicated and do a good job. Health benefits are pretty good. 401K is good.

    Cons

    Senior management - Directors - are completely out of touch with operations. Middle management is expected to do administrative, supervisory and line workers jobs. They expect departments to operate with no people then complain when everything isn't done perfectly. The work environment is extremely chaotic, disorganized and stressful because there is no communication from the bottom up. Lots of opportunities for employees to voice their criticism but no one will say a word for fear of retaliation. There is a lot of favortism. Salary personnel are promised vacation and holidays but don't get to use them because of chronic under staffing. None of the line staff will put in for promotions because they see what the supervisors and managers have to deal with. The longer you are with the company the less benefits you get. When someone quits or gets fired they just push the work onto other employees until they fill the position - if the fill the position at all. Decisions by management create angry customers who say they are not coming back, but when line workers tell the management why customers are not coming back they do not listen - instead they focus on secret shop scores and try to tell associates if they smiled more and used the guest's name business will come back. Very unrealistic.

    Advice to Management

    Have a truly anonymous way for associates to tell what is on their minds. Have the GM meet with mid-level managers and line associates one on one to find out how the directors are doing. Develop a system where line level associates can evaluate their supervisors.

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