Pros

You have a somewhat standard industry wage, not too good, not too great. You do get somewhat to choose your hours, that depends on your operation. Some of the people you work with are friendly and nice, but some of them can also be jerks. You can surf the Internet at work. Some supervisors are friendly and helpful. You get a MSDN subscription as a technician with Dell.

Cons

Not very stable, was laid off after a year of service. In fact, the whole location was laid off. Some supervisors have little or no business being supervisors. No real training other than Dell specifics, which is pretty useless for elsewhere.

Advice to Senior Management

Stop laying off those competent people that work for you. Your greediness is finally catching up to you.