Dell

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3 people found this helpful  

Fair and Balanced

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Marketing Manager  in  Round Rock, TX
Former Employee - Senior Marketing Manager in Round Rock, TX

I worked at Dell

Pros

Compensation and Benefis are pretty good. You can learn a lot by moving around in different jobs every 18 months or so and it is relatively easy to move to different groups.

Cons

Working at Dell is like smoking. It is very addictive and not very good for your long term health. The environment is always focused on cutting costs instead of meeting customer needs. There are many reorganizations, so it may be difficult to build credibility with your boss to get promoted. I had three different managers in 2008.

Advice to ManagementAdvice

Abandon the spans and layers rule that mandates every manager have at least 10 direct reports. This has caused unnatural acts that have resulted in lost talent. Need to simplify the product offering - it should not take 30 questions to build a PC. Way too many upsells. Too many people control pricing and promotions. If Dell does not take care of its employees, it should not expect employees to care about customers. Cutting costs will not bring this company back to glory. It is customer service.

Recommends
Disapproves of CEO

Other Reviews for Dell

  1. 2 people found this helpful  

    Why not Dell?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enterprise Support Analyst  in  Oklahoma City, OK
    Current Employee - Enterprise Support Analyst in Oklahoma City, OK

    I have been working at Dell

    Pros

    amount of technical exposure, opportunites to study for exams and have the tests paid for by Dell, very good benefit package, Dell is very involved in the community and encourages employees to be involved. Dell working to be a GREEN company. Dell is never stagnant...like a wind generator, it constantly changing it's heading, to be driving towards

    Cons

    On the damn phone all the time. Customers tried to correct the issue before calling in usually makes the issue worse than originally was. Technician's are evaluated by customer's feedback from survey. Customers typically do not understand the boundries of their support contract or are mislead by sales. Customers "demand" parts without troubleshooting with Dell Technicians, Some level of troubleshooting should be expected by customers.

    Advice to ManagementAdvice

    Communicate with your team members more efficiently.

    Recommends
    Approves of CEO
  2.  

    Dell is a great place to work with very few negatives and a ton of positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TSR  in  Nashville, TN
    Current Employee - TSR in Nashville, TN

    I have been working at Dell

    Pros

    The pay is great, the culture and people I work with are outstanding, some of the best personal and professional relationships I've ever had. They do the best job they can do of making sure the pay is more than competitive in order to ensure they have the best people for the job, and keep them. They also genuinely seem concerned about treating people right even when making cutbacks in a recession.

    Cons

    It is a results-driven and high stress environment, and this can take a toll on your health even if you don't recognize it is happening. Recently a fitness center has been built and health initiatives and rewards have been put in place to offset that.

    Advice to ManagementAdvice

    Keep doing what you're doing, and get this ship steered back to the way it was before K Rollins took over

    Recommends
    Approves of CEO
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