Dell

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Entry level Hardware Support roles

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Technical Analyst in Glasgow, Scotland (UK)
Current Employee - Senior Technical Analyst in Glasgow, Scotland (UK)

I have been working at Dell full-time (more than 5 years)

Pros

- Professional Working environment
- A Good start for those looking to get into Enterprise level infrastructure (from a hardware basis, Server/Networking/Storage)
- Good resources to hand to assist employees improve knowledge if they are looking towards industry certificates
- focuses a lot on the customer, what concerns they have and addresses them
- There's a strong movement within the business to move away from Hardware support only to a services support structure
- Benifits and compensation reasonable if nothing else

Cons

- If your not based in one of the main support hubs, career progression can be extremely limited as there isn't that much of an opportunity to develop
- for those going out of their way for the business and assisting the business in various needs is not rewarded and instead criticized
- For the type of work, too much emphasis on metric based results rather than letting staff do what is required to get the issue resolved

Advice to ManagementAdvice

The direction dell is taking now is right for how we need to evolve as a business, however this isn't being taking into consideration from a lower management perspective as they are looking to operate on basic targets with lack of understanding of the movement the business is undertaking

Recommends
Positive Outlook
Approves of CEO

4167 Other Employee Reviews for Dell (View Most Recent)

Sort: Rating Date
  1.  

    Fabulous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Chandigarh (India)
    Former Employee - Technical Support Specialist in Chandigarh (India)

    I worked at Dell full-time (more than a year)

    Pros

    Good career growth and overall development

    Cons

    odd working hours and broken pool table

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    has potential to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Porto Alegre, Rio Grande do Sul (Brazil)
    Former Employee - IT Manager in Porto Alegre, Rio Grande do Sul (Brazil)

    I worked at Dell full-time (more than 5 years)

    Pros

    global company
    cultural diversity
    up to date technology

    Cons

    2nd level management and up don't care about employee careers
    no training
    no promotions
    1st level managers have no control on dept budgets
    1st level managers have minimum control on performance rewards

    Advice to ManagementAdvice

    trust your 1st level management, give them more freedom to decide what to do, how to do it

    Recommends
    Negative Outlook
    Approves of CEO
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