Dell

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Career growth and development of professional and engineering skills

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Systems Engineer in Austin, TX
Current Employee - Systems Engineer in Austin, TX

I have been working at Dell full-time (more than 10 years)

Pros

High paced environment, plenty of on the job learning and development of very in depth technical skills. Competitive salary in the enterprise space. Has a good long term plan for their enterprise business.

Cons

Treated like a number, not really valued as an individual. Work life balance is not very good, not a pro-family company. Once you reach a certain age you are targeted for reduction in force, they tend to show age-ism when it comes to hiring, preferring young and cheap labor. Not a place you can spend your entire career.

Advice to ManagementAdvice

Need to have a comprehensive enterprise solutions strategy for IT customers. right now the enterprise products are a disjointed collection of various companies that have been acquired. They need to eliminate some of these acquired brands and roll their IP and products into a unified Dell solution offering, much like Cisco's UCS

Recommends
Positive Outlook
Approves of CEO

4300 Other Employee Reviews for Dell (View Most Recent)

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  1. 1 person found this helpful  

    Hands Down, Great Place to Work for 20-Somethings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at Dell full-time (less than a year)

    Pros

    You repeatedly hear the Dell is the "Best 3rd Job You'll Ever Have." This is because many people come to Dell, find something they don't like or find what they think is a better opportunity and leave, and eventually come back because Dell is such a great company to work for. Below is why it is such a great place, especially for young people:

    Great Work Environment - Young, fun 20-somethings made up the majority of the consumer division, free lunch from vendors at least once a week, casual dress (t-shirt and shorts in the summer, jeans and a hoodie in the winter), quarterly rallies, fun theme-days, on-site gym/cafeteria/coffee stand, XBox, air hockey table, Ski Ball Table, ping pong tables

    Management was available when needed - everyone from your trainers, mentors, coaches, team managers, and upper-level (if needed).

    Great Benefits. Enough said.

    Pay - Great hourly pay plus commission and bonus/SPIFF money, especially in the fall/winter when call volume is the heaviest. Easy to make 40-50K right out of school.

    Work/Life Balance - Depends on which shift you pick or are assigned to. I worked good shifts the entire time I was there. 8-5 Sunday-Thursday. There are quarters where you pick your own shift, based on performance from the previous quarter. So as long as you are good at your job, you got to pick the best shift. If you did not perform, why should you get to pick anyways?

    Advancement - Plenty of advancement in all divisions of Dell, as long as you hit your numbers, which is not hard to do.

    Cons

    High Turnover. Probably because they hire just about anyone. You do not have to know a thing about computers to get the job. There's training for that. But to keep the job, advance, and make money, you have to know about computers and be able to simplify them for less tech-saavy consumers.

    It is a call center so you are chained to a desk all day. Know this before applying and be able to handle it.

    If you do not perform, you will get micro-managed. However, that seems to be the case for all sales jobs, and most jobs in general. If you hit your numbers consistently, the day is your own and they rarely bug you.

    Also, the commission and bonus/SPIFF money could be paid out sooner. Sometimes I would have to wait over a month to get it. So if you miss out one month, it could be a while before you get another bonus.

    You do hear a lot of calls with complaints about the tech support in India. However, this is the case with most major companies. Its just the way the world works. Help out the best you can and move on.

    Advice to ManagementAdvice

    I loved my time at Dell and would still be there if I had not moved out of the Nashville area. Only advice is to keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisiiton Senior Advisor in Round Rock, TX
    Current Employee - Talent Acquisiiton Senior Advisor in Round Rock, TX

    I have been working at Dell full-time (more than 5 years)

    Pros

    Dell is a great place to work. I did not expect to like it as much as I do, but Dell has been a wonderful experience so far. There is a lot of opportunity to move into different roles and expand your professional horizons. The people are smart and the atmosphere collegial. I think that Dell is a very ethical company.

    There are some very efficient HR systems in place to make the work experience easier. There is an open door policy and executives are approoachable and down-to-earth. The spans and layers are wide and flat. There is a mentorship program and a personal development program. Dell has a wonderful internship program.

    It is very entrepreneurial...if you have a good idea you just throw it out there and if it is good it will be implemented. There is a phenomenal Learning & Development group that offers a multitude of professional development courses. There is leadership development and much opportunity for advancement.

    There are domestic partner benefits. there is a Flexible Workforce policy allowing for remote work and any number of personal work arrangements. Excellent pay and benefits. Dell is fast-moving and there is constant change.

    Cons

    If you are not a self-starter then Dell will be hard for you to adapt to. If you are a person who is upset when someone "moves your cheese", then perhaps it is not the best fit for you. Dell is a very fast-paced environment with a lot of ambiguity. The highest level of performance is expected at all times. It is sometimes difficult to navigate your way and determine your organizational standing. There is constant change. Re-orgs are commonplace, although top performers are helped to find another role within Dell, and are given ample time to do so.

    Advice to ManagementAdvice

    Keep on going with the aggressive acquisition strategy, but don't overbuild for the current market conditions.

    Recommends
    Neutral Outlook
    Approves of CEO
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