Dell

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  www.dell.com
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Great Company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Revenue Cycle Solutions Supervisor in Lagrange, GA
Current Employee - Revenue Cycle Solutions Supervisor in Lagrange, GA

I have been working at Dell full-time (more than 10 years)

Pros

Great to work for. Discounts on Dell products

Cons

Way to many emails that do not pertain to my job

Advice to ManagementAdvice

Less emails

Recommends
Negative Outlook
Approves of CEO

4037 Other Employee Reviews for Dell (View Most Recent)

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  1. 2 people found this helpful  

    software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Washington, DC
    Former Employee - Software Engineer in Washington, DC

    I worked at Dell full-time (more than 5 years)

    Pros

    I work in the US and my manager is in India. So I don't have to talk to her. Seriously. You know where they are going right?
    can use your 2 weeks sick leave for 10 extra 3 day weekends. Just tell them you have doctors appointments.
    no non-compete clause. Took a job with your client. its why you lost another spot. They were shocked at the rates relative to my salary.
    got to buy Microsoft Office professional for $10.
    Dell just outsourced the Dell Services president to India. If its good for us. Its good for you. The entire management chain is in India now. I wonder if I make more than the new Dell Services president?
    Extremely liberal on work from home. Which is good cause if you have a business you can work on it without your managers in India bothering you.
    Very flexible work schedule. Note this includes lots of overnight work. But to be fair. they are very flexible. Never had to miss an appointment for anything.

    Cons

    No raises. Dell calls it pay for performance. Techs talk about salary/raises irregardless of rules at every company. No one gets raises. Its all BS. Been this way for years.
    Company still asks and gets cost of living increases from the client which they pocket as 100% profit. They have power point slides on the company web site noting that. (just do a search).
    Spoke to my manager in India twice. 2nd time was to lay me off.
    get invited to indian based meetings at 3:00 AM. we are the offshore group.
    dell gives 17% off of Dell computers to employees. At that price they are still a ripoff. None of us buy from Dell and we are technical.
    try to get employees to provide customer service in our free time without paying us. I don't work in Customer Service. They had a big initiative about it. I'm considering posting the video on youtube.
    manage does nothing to place people put on layoff. they don't even contact you.
    medical plan has $60 co-pays to see specialists, limit of 10 chiropractor visits/year irregardless of physical need, no coverage for non-generic drugs. Note that Dell considers similiar drugs to be generics even if your doctor tells you its a new drug. They used the new health care law as an excuse to cut coverage and raise costs. There is no way this plan is near the high cost plans that can be taxed. They are lying. Health plan gets worse every year and more expensive.
    Dell switched to a new 401k management company that only uses very expensive load funds. The fees are hidden, but you see it in the lower returns. Its probably how they saved money by pushing the fees on us.
    Absolutely no promotions. Seriously. Not kidding. No people here for years. No promotions and no raises for YEARS. See above how Dell still goes after COLA increases.
    If you get a lay off phone call make sure to record the whole thing like I did in case they change the severance package on you.

    How to know if you get a layoff: If your manager in India who you NEVER have contact with out of the blue requests a meeting with you over the phone and other people on your team did not get one. Call on your Cell and hit 'record'

    Advice to ManagementAdvice

    i already took one spot from you by taking a job directly with your client. Client is now recruiting others from the group to come over. you are going to lose more spots. not really a suggestion. Just a 'thanks for laying me off'
    A senior VP went to talk to our client. This is a client with a huge contract. She was selling them BS and their executives thought she was an idiot. I know this because several told me. Keep the senior VPs away from the customer or their executives may make fun of them.

    Laying off people who can go to your client to do the same job, get a raise, and cost them less money tends to cost you project positions right? I made the most money for a reason... It really wasn't a good idea to lay me off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Started out great and went down hill with the econemy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at Dell full-time (more than 5 years)

    Pros

    They used to allow sales reps to manage their accounts in whatever way worked best for them but they are now mostly micro managing every aspect of your day as a sales rep.

    Cons

    Micromanagement and negative environment to work in overall.

    Advice to ManagementAdvice

    Tell Dell is a great idea in theory but upper management has always found ways to spin employee complaints into something else instead of actually paying attention to what the employees are not happy with and overall changes for the better never seemed to happen. I started working at Dell in 2005 and absolutely loved it. I stopped working at Dell in 2012 and at this time the thought of working at Dell makes me cringe. If Dell ever went back to the way they used to treat employees back in 2005 then I would love to go back to Dell because at the time it was the best job I ever had.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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