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3 people found this helpful

The highs and lows of working at Dell

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Program Manager in Austin, TX
Current Employee - Senior Program Manager in Austin, TX

I have been working at Dell full-time (more than a year)

Pros

The Dell workforce is highly intelligent and dedicated, and there is ample opportunity to move to new positions and learn new skills.

Cons

Despite the push to transform to a global services provider. The company strategies are disconnected and still operate in "silos".

Advice to ManagementAdvice

Executive management needs to understand what is really happening at the operational level and make the changes required to enable the transformation that is so critical to Dell's future.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. 1 person found this helpful

    Expect to be laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Technical Support in Austin, TX
    Current Employee - Enterprise Technical Support in Austin, TX

    I have been working at Dell full-time (more than a year)

    Pros

    Co-workers were great
    Good advancement opportunities

    Cons

    Metrics!
    Management is sub-par at best

    Advice to ManagementAdvice

    Metrics will make your employees do what you measure. If you measure # of tickets closed then you will get tickets closed prior to resolution. Then they just open a new ticket when they call back.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Fantastic experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Sales in Austin, TX
    Former Employee - Director Sales in Austin, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    The people are fantastic and management allows you to run your business. With all the new acquisitions, I think the long-term future is bright for Dell if they can execute.

    Cons

    The perception of Dell in the market is that they are not an enterprise player. This is shame because they have incredible talent and great products. It's extremely hard for upward mobility.

    Advice to ManagementAdvice

    The strategy hasn't changed in the past 3-4 years and it isn't working.

    Recommends
    Neutral Outlook
    Approves of CEO
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