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Happiness depends on your manager

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing Manager in Austin, TX
Current Employee - Marketing Manager in Austin, TX

I have been working at Dell full-time (More than 3 years)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

There's a lot of opportunity to move around within Dell, if you're interested in a specific area. There are a lot of great people here. The pay is pretty good. In some areas, there's a lot of flexibility on working remote full or part-time.

Cons

You HAVE to network like crazy all of the time. A lot of execs make decisions without realizing how it impacts people. Constant fear of layoffs. I've had several managers over the last few years because of organization changes. Makes it really difficult sometimes. Super difficult to get a promotion.

Advice to Management

Stop reorganizing the company every six months.

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  1. Used to be the tops, now bottom of barrel.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, and ability to have home office.

    Cons

    Work life balance, management experience, company focus, customer appreciation, employee appreciation. Buyout distraction. Older experienced employees laid off, and the layoffs continue.

    Advice to Management

    Listen to your customers and employees!


  2. Helpful (3)

    I wish I could have the last 5 years back, so I could have worked anywhere else.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - "Senior Account Manager" in Nashville, TN
    Former Employee - "Senior Account Manager" in Nashville, TN

    I worked at Dell full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Compensation and benefits are standard for the market.
    - The fellow employees in the trenches were great.
    - Nashville facility was nice - gym, cafeteria, etc.
    - Good place to learn the IT business and account management - just don't count on staying for the long haul.
    - Vacation policy was outstanding - plenty of time off, especially after gaining tenure. 2 weeks vacation, 2 weeks of holiday, and 2 weeks PBA starting off increasing after 3 years.

    Cons

    - Senior management has no idea what they're doing. They change their minds quarterly and go back on the previous decisions constantly. When a VP doesn't hit the number a few quarters in a row, they just get replaced with a new clown who is equally incompetent.
    - KPIs, and Quotas for Mid-Market 05 Sales were unattainable - breeds an environment of cheating, lying, and doing anything possible to keep the managers off your back.
    - front line management are just as clueless as regional managers - all they know is the number.
    -If you do not hit your quota 3 quarters in a row, prepare to be let go - rarely any exceptions.
    - If you do hit your quota, expect your quota to skyrocket the next quarter to compensate - Dell will do all they can to get their money back out of you.
    -Software and tools are a joke, the main ordering software looks like something made in DOS, nothing ever works correctly. The management's motto is "dealing with ambiguity" Ambiguity isn't a synonym with broken.
    - They say you have room for "career development" all they really mean is you can sell different kinds of things to different kinds of people, but in Nashville - you are going to stay in sales.
    -Often times your support reps that are known as "product specialists" are fresh out of college, or a restaurant job and have no idea what they're doing - it is not their fault, but the inadequate and hasty training that Dell offers to push their sales staff onto the floor as soon as possible.

    Dell plays a numbers game with it's employees - if you hire 1000, you can get 250 good ones that will be willing to stick around and somehow dodge the layoffs, firings, and keep moving from division to division as to not get kicked to the curb. Eventually even these people will wise up and realize there's no advancement at this company and move to anything else. Dell is satisfied with this mentality, because then they will go hire 1000 more fresh off out of college "account managers" who are just ecstatic to have a job and don't know any better until the cycle repeats itself.

    Advice to Management

    They offer a "Tell Dell" survey once a year where supposedly senior management listens to what their employees think of the company. Last year, over 50% stated they would leave the company to go work somewhere else given the opportunity. Instead of investing money over and over again in acquiring talent, why not listen to your employees and keep the talent you have.

    Otherwise you should have just sold out to Ichan and taken the money Mikey D.

    After recently going private - Steve Felice - COO just left, and it will not be long before other senior execs. jump ship. Michael Dell has a vision, but it's a vision of a company that's a sinking ship.


There are newer employer reviews for Dell
There are newer employer reviews for Dell

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