Dell

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  www.dell.com
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Great place to work - big corporate culture

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Programmer Analyst in Round Rock, TX
Former Employee - Programmer Analyst in Round Rock, TX

I worked at Dell

Pros

Good benefits
Large business - interesting problems to solve and access to a wide variety of tools
Staff are normally very professional, energetic
Exposure to other cultures - lots of work with overseas team members
Room for advancement.

Cons

You need to manage your own work-life balance. Dell tries to optimize everything, including getting a good return on the salary they're paying you.
Management changes introduce re-orgs on a fairly regular basis.
Aggressive offshore cost-shifting can make work hours around conference calls hard on family life

Advice to ManagementAdvice

Michael Dell is an effective leader, in my opinion. Keep looking for effective ways to increase profitability!

Recommends
Approves of CEO

4037 Other Employee Reviews for Dell (View Most Recent)

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  1. 3 people found this helpful  

    Outsource central

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Dell

    Pros

    Good bonus structure although it keeps changing. Managers are great about giving time off as needed. Outside of manufacturing, they can be very flexible with start times and time away.

    Cons

    Dell is slowly outsourcing and offshoring all Engineering functions. They are transferring all test and validation functions to twin divisions that they are bringing up to speed overseas.
    They are especially ridding themselves of technicians.

    Advice to ManagementAdvice

    advice to Dell: Just go ahead and relocate your company overseas so that you can become a foreign corporation instead of calling yourself an american company. From what I saw, outsourcing the analyzation of field return failures to the vendors who make your products resulted in a decline in quality and safety failures. Of course that seems like a no-brainer to the those on the front lines.

    Doesn't Recommend
    Disapproves of CEO
  2. 5 people found this helpful  

    Once there was a Dell - now it's a Hell!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Enterprise Support Analyst in Round Rock, TX
    Former Employee - Senior Enterprise Support Analyst in Round Rock, TX

    I worked at Dell

    Pros

    One of the few things that I miss about Dell is the work/life balance. I have worked at Dell for more than 6 years. I was rarely required to be on-call. I was never asked to work during my weekends. There used to be a lot of Microsoft certification training provided when I first joined in 2002 but more recently, training was limited to the select few who were on the buddy-list of managers.

    Cons

    There is a lot of push to get IT certification of all kinds without any incentives or support from the management. There was rarely any MS-certified training provided.

    The whole performance evaluation model for a support analyst is based on numbers from metrics that even the management does not have any idea how to interpret. The priorities for these metrics changed almost every other month. Managers were evaluated based on these asinine numbers so most manager would tell you outright that all they care about is getting the numbers right by hook or by crook. If you can learn to manipulate the system, you’d be on the top of the list and your manager’s hero. But there is no way you can meet the goal for these dozens of metrics (e.g. call duration, first time fix (FTF), repeat dispatch rate (RDR), etc.) without ‘working’ the system. What’s even more surprising is that your manager would indirectly imply that if you’re not meeting your metrics, you need to manipulate the system to get your numbers right. For example, if you’re RDR is good while FTF is bad, you should send just send more parts or even hurt your RDR to improve your FTF.

    Dell’s employee performance evaluation is a joke!

    Advice to ManagementAdvice

    As Dell has ballooned into an unmanageable corporate bureaucracy, there are several senior manager, area managers and directors that act as the connection between the top-level management and individual contributors. These area managers and directors are not doing a great job. There is a complete disconnect between the individual contributors and the top-level management.

    Bring back the TellDell survey! What are you afraid of? It used to be quarterly survey, why is it annual now? Are you afraid of hearing the truth from Dell’s individual contributors and would rather get the sugar-coated reviews that are presented to you by the middle management since they give you only what you want to hear? Changing the frequency of TellDell from quarterly to annual shows that the top level management either does not care about what the employees have to say or too afraid to hear to truth.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Dell

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