Dell

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  www.dell.com
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Loved the people

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - L1 TECHNICIAN in Edmonton, AB (Canada)
Former Employee - L1 TECHNICIAN in Edmonton, AB (Canada)

I worked at Dell

Pros

Enjoyed the cx and helping people out

Cons

The Shift work, and not being able to lock in a shift

Advice to ManagementAdvice

Giving praise and more $$ to bad shifts

Recommends

4037 Other Employee Reviews for Dell (View Most Recent)

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  1. 2 people found this helpful  

    Fast-paced, chaotic, poorly managed from top down, but there's good people working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Flexible schedule, work virtually, lots of latitude

    Cons

    People do not seem to be very valued. More of a who's next mentality. More value needs to be placed on employee retention and satisfaction.

    Advice to ManagementAdvice

    Reduce the silos. Project planning neeeeeeds to improve. Too many gaps are discovered way too late in the process.

    No opinion of CEO
  2. 3 people found this helpful  

    Some departments are better than others. The company as a whole is pretty progressive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Online Advisor
    Current Employee - Online Advisor

    I have been working at Dell

    Pros

    Easygoing most of the time. Company has a good policy for flex work, but not all departments embrace it; some actively inhibit it even though Michael Dell supports it.

    Cons

    Invest more in your employees in terms of training and making them feel appreciated. You may THINK you do, but check the pulse of your team with a truly open mind and you may find a different answer. Additionally, hire people with experience and reward them accordingly. There are too many people who have no idea what they are doing because they are unqualified.

    Micro-managers bring everyone down because of their own insecurity.

    Advice to ManagementAdvice

    Way too many executives making arbitrary decisions that have trickle down effects. You could probably cut half the directors and run a lot more efficiently. They make high salaries and some of them aren't qualified to run a grill at a fast food restaurant much less a whole department. They are arrogant and frankly not the smartest kids on the block, but because they have clout, they "make things happen", even if the things that are happening are not for the long-term benefits of Dell as a whole, only their personal gains. There is no accountability and some people who would easily be classified as having personality disorders get to move up because no one is there to stop them. This hurts the company as a whole because the impact of their often short sighted decisions are never brought to light. Personal selfishness on the part of an individual will drag Dell down and Dell needs to get better about identifying these people and axing them, or at least, stop promoting them! Think of it this way: there are people who are so busy selling themselves that they don't actually do any work, and they move up because they have a lot of executive visibility, but those who are doing all the hard work may not have the time to do the networking or selfish promotions! Look beyond what people want you to see.

    Approves of CEO
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