There are newer employer reviews for Delta Air Lines
There are newer employer reviews for Delta Air Lines

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Helpful (3)

Wonderful and Fun Experience!

Current Employee - Customer Service Agent in Atlanta, GA
Current Employee - Customer Service Agent in Atlanta, GA

I have been working at Delta Air Lines full-time (More than a year)

Pros

-Sort-of-flexbile hours if you're a Ready Reserve and you have another job or in school.
-Exciting and fast paced environment.
-Fun work (most times) and great people (most people) to work with.
-Travel and see the world for free/less!

Cons

-Growing with the company seems discouraging and almost impossible.
-Sometimes you work with very unprofessional people (including management).

Advice to Management

-Give current employees a chance to grow with the company.
-Do not just audit employees but audit everyone including managers.
-Don't hire just ANYONE. This can be detrimental in the long run for the company.

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  1. Helpful (4)

    Hard work, the flight benefits are your real compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent - Ready Reserve
    Current Employee - Ramp Agent - Ready Reserve

    I have been working at Delta Air Lines part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flight benefits, upward mobility if you seek it out (merit postions), flexibility of shift trades, reasonable pay for the industry. If upgraded to a full time permanent position you can potentailly make $50k/ year with over time (10+ years seniority) as an ALA with no college degree and full benefits.

    Cons

    Flight benefits are the only benefits, seniority system means no matter how hard you work you will not be upgraded to a full time benefitted position until everyone above you (no matter how lazy they may be) has either taken the upgrade or has passed up the opportuinty. In smaller stations upgrades are very rare and typically in order to get one you have to move to another city. If you are not willing to relocate it may take up to 3-5 years before you have the opportunity to move up. This doesnt sound like that big of a problem until you consider that ready reserves are limited to 1300 hours/year or 25 hours per week at $11.75/hr. If you exceed this total number of hours for the year you are told to go home. Many do and this often results in a shortage of workers at the end of the year(Christmas, New Years, peak travel season, etc).

    Advice to Management

    Note your seasonal demand patterns, you will be short on workers if you dont and things do fall behind when this happens. You dont have to eliminate seniority but you do need to take considerations for performance. An under performing employee should not be upgraded over a high perfroming employee simply becasue they have a month of seniority.

  2. Helpful (1)

    Customer Service Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at Delta Air Lines part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job is excellent for people that are fresh out of school that just wants to travel and see the world and benefits are great as well.

    Cons

    Its not a lot of room for growth with a degree or without an degree. people dont leave the job to often so its hard to move up.

    Advice to Management

    Continue the good work

There are newer employer reviews for Delta Air Lines
There are newer employer reviews for Delta Air Lines

See Most Recent

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