There are newer employer reviews for Deluxe Corporation
There are newer employer reviews for Deluxe Corporation

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Helpful (8)

What did I get myself into by working for this company?

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Online Analyst in Shoreview, MN
Current Employee - Senior Online Analyst in Shoreview, MN

I have been working at Deluxe Corporation full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

- Colleagues genuinely care about their work
- Caring and satisfying our customers
- Diverse projects
- Virtual teams across many work sites

Cons

Rather than buyer beware...future applicant beware as they sell you a story about working for the company that isn't true. Instead you soon realize:
- ancient tools
- no training
- poor leadership as unable to set strategic direction especially in the online space
- no work/life balance as I thought that I was offered a fair pay, but once you consider the hours you work, the pay is terrible
- poor communications

Advice to Management

Need to find strong leaders to set directions and start caring about employees.

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  1. Good people, thorough training, reasonable expectations of employees.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lancaster, CA
    Former Employee - Customer Service Representative in Lancaster, CA

    I worked at Deluxe Corporation

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Starting out pay is pretty decent, benefits right from the start. Some of the best bosses I've ever had.

    Cons

    I honestly don't think I was at Deluxe corporation long enough to discover the cons. However I did hear from other employees who had been there longer that for some the job security could have been much higher.

    Advice to Management

    More than one recording of customer service calls should be used to review the skills of the representatives.


  2. Helpful (6)

    Extremely frustrating company to work for that has many problems to fix in the coming months/years.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS

    I have been working at Deluxe Corporation

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Decent salary and benefits packages, 401 K match is negligible.
    -Vacation days, once you accumulate them.
    -Located in the KC Metro area.
    -Received a raise when a lot of companies have a freeze.

    Cons

    -Management, employees, and processes within the company are so disconnected at times it seems no one knows anything.
    -More worried about putting money in the bank than providing a meaningful customer experience or working services.
    -Advice to customers is beginning to take the cookie cutter approach and will continue to do so.
    -No respect for the typical employee from management.
    -Absolutely no career ladder.
    -Training shoddily thrown together and given by employees who have little to no experience or background in training topics.
    -Support can take days, weeks, or even months.

    -Could keep writing cons, but don't want this to turn in to a rant.

    Advice to Management

    -Let employees provide candid feedback on systems and processes so we can fix the problems. Scripting out what we are allowed to say, or not say, to management, senior management, and the B.O.D. about our products is not going to fix any of the problems we have with our services.
    -It is the little things that matter, and Deluxe is not doing them correctly.


There are newer employer reviews for Deluxe Corporation
There are newer employer reviews for Deluxe Corporation

See Most Recent

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