Deluxe Corporation

  www.deluxe.com
  www.deluxe.com
There are newer employer reviews for Deluxe Corporation

 

Very nice people and benefits

Former Employee - Project Manager in Groton, MA
Former Employee - Project Manager in Groton, MA

I worked at Deluxe Corporation full-time (more than 3 years)

Pros

Benefits, nice people and flexible

Cons

Sometime too much focus on HQ employees

Recommends
Positive Outlook
Approves of CEO

176 Other Employee Reviews for Deluxe Corporation (View Most Recent)

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  1.  

    Desperate to be more than "the check company"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Executive in Minn City, MN
    Current Employee - Marketing Executive in Minn City, MN

    I have been working at Deluxe Corporation full-time (more than an year)

    Pros

    Good people who try hard
    Good compensation
    Lots of revenues from checks
    People spend more when they call (heavy cross-selling) so online investments are poor
    Marketing team is good at "one and done" deals that drive immediate sales
    Brand team is all about "building the brand" (not demand)
    Call centers drive all the revenue - people are not called "sales" but they do cross-sell and upsell and get $10 gift cards for doing so

    Cons

    Ask what the net promoter scores are for small business services - customers don't recommend/refer others and they don't want to keep buying
    CEO is a bean counter. Culture is measure-measure-measure again... SOOOOOO many meetings and reports of what happened last week that it's hard to get anything done
    Wrap crappy online services in the veneer of "work happy" marketing campaign
    Acquire companies...can't figure out how to sew them together
    Horrible back-end fulfillment and processes for creating small biz websites and handling SEM
    Revolving door of executives brought in to "turn it around" and "get leads and sales"
    Lots of silos that don't work together (call centers are king)
    They try to drive the business forward by looking in the rear view mirror

    Advice to ManagementAdvice

    Keep the cash cow checks business going
    Focus on improving the quality of the product/services offered to small businesses for online marketing and then invest in sales/marketing to drive leads and sales. Learn from JC Penny where they focused on marketing "wrap" and not what was sold and the customer experience.
    Measure success for small biz marketing services on customer sat, referral rates, net promoter scores (not just getting a lead or an initial purchase)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good people and interesting opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Saint Paul, MN
    Former Employee - Director in Saint Paul, MN

    I worked at Deluxe Corporation full-time (more than 3 years)

    Pros

    Aggressively trying to adapt and change.

    Cons

    Conservative and risk averse environment.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Deluxe Corporation

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