Pros

Employee discount on furniture and access to design information and resources.

Cons

Intense competition for commissions leads to underhanded behavior among floor staff. Company pursues illogical patterns in opening new stores very close to one another - this is furniture, not Starbucks. Workers at corporate offices need a class in polite and effective communication - they'd rather intimidate than work with and help the people who ultimately pay their salaries (the Studio Account Execs).

Advice to Senior Management

Require a psychological profile for all new employees to weed out those prone to lies, deceit, and histrionics. Fire the CEO and move the offices from San Fran to Chicago where they might be able to learn a few things from Crate and Barrel.