Pros

Nice product and partnerships with manufacturers (Knoll, Herman Miller, Fritz Hansen). Decent employee discount. Level of interaction with design community.

Cons

Executive team seems highly unqualified. Poor management - directors lacks even the most basic people management practices. Inconsistent messaging to field.

Advice to Senior Management

Develop a realistic business strategy and develop a stronger corporate identity. This is a great company, but can it be sustained as it is currently structured? Review top executive's performance, dismiss those execs who are underqualified and bring in new talent and skills - too many promotions are based on relationships rather than merit.