Destination Maternity

www.destinationmaternitycorp.com
There are newer employer reviews for Destination Maternity

4 people found this helpful  

Unprofessional ,disgusting environment !!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager
Former Employee - Store Manager

I worked at Destination Maternity full-time (more than 3 years)

Pros

Better start pay for sales associate compare to minimum wage

Cons

Poor knowledge of retail,horrible staff treatment,tons of unrealistic expectations with no support from DM at any time !!!!

Advice to ManagementAdvice

Go undercover Boss !

Doesn't Recommend
Negative Outlook
Disapproves of CEO

97 Other Employee Reviews for Destination Maternity (View Most Recent)

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  1. 3 people found this helpful  

    Hardworking individuals looking to be burnt out - work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Destination Maternity full-time

    Pros

    Fashion-forward retailer constantly improving their look.

    Some really talented employees are with this company and go out of their way to provide support.

    Decent starting pay.

    Lots of opportunities to gain the skills needed to advance your retail career - usually without a title/pay.

    Focus on client - you can meet some really special people during an exciting time of their lives.

    If you know the right people/have good numbers - you can move up.

    Good discount on all brands - including spa services!

    Recognition for stores/employees who meet and exceed standards. Sometimes prizes, too!

    New positions/locations opening up.

    Can be a good second job/job while attending school.

    Cons

    Training has improved over the past few years but there is still a long way to go - the expectations of associates working here are too high for the minimal training they are given. There is a lot of talent that needs to be developed in this company, but often are not given the opportunity.

    Most companies make allowances for tasks to be completed so that sales are not compromised…this one does not. Floorsets, markdowns, consolidations = no extra payroll hours.
    Endless responsibilities on a daily basis while expected to achieve very high sales standards, usually with less coverage than necessary to accomplish tasks especially if you want to help clients.

    Store management is often too burnt out, upper management is often unreachable, and getting ahold of the correct person at the corporate level is nearly impossible.

    Pay has a max - once you hit it you are not eligible for a raise regardless of performance/tenure.

    Getting a raise is extremely difficult, and most raises are minimal considering the amount that each employee is held responsible for.

    Lots of gossip - beware if you do not make the list of "favorites".

    Extremely stressful - standards are ridiculous considering the clientele they are supposedly catering to. Unless you are in their face and pushy, you will not meet them. Every sale counts - returns, exchanges, all of them make up the numbers you are held accountable for. You will eventually hate customers because of it.

    Extremely outdated POS systems often cause customer service to suffer and can make even the most competent employees appear not to know how to do their job.

    No consistency at the upper level translates to a lot of confused lower-level employees. Huge changes can be thrown at you at the last minute. The communication from corporate to stores is unreliable.

    Clients have lots of questions - and associates often are not fully trained/groomed to answer in a way that keeps the clients happy and make the company look good.

    Advice to ManagementAdvice

    There are some really talented employees running your stores and you would be unable to achieve the success you have without us. TREAT US LIKE WE MATTER. Imagine how much better this company could be doing without the high turnover rate! If the client really is the focus, store operations need to be streamlined and payroll needs to be reevaluated to allow for stores to strike the right balance and allow the client to receive the best experience possible. Invest in the tools we need to operate on a daily basis and our training/development and we will begin to reach our goals. Get it together at a corporate level - the stress it takes to get answers as a store makes me wonder how hard it must be for our clients to be satisfied. Things have been improved to benefit the client, it's time that the field staff are made a priority or the talent level in the stores will fail to match the increasing store demands.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great customers, poor internal customer service

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Destination Maternity full-time (more than 5 years)

    Pros

    Working with the clients in store is the best!! Loved helping expecting moms and sharing in their pregnancy.

    Cons

    Unfortunately after the client experience, the perks stop there!! This is not an organization that values it's people and wants to recognize the great talent they have in the field.

    1. The pressure to make your sales goals is for lack of a better term....INTENSE. As long as you produce, then you are great. As soon as you start to fall below an expectation of any KPI, then you are out and expect to be written up for poor performance.

    2. Not a company that will promote from within to fill upper positions!! Almost all positions at manager or above are filled externally. Don't expect to grow here.

    3. As a manager you are responsible for developing talent when you have at most 15-30 minutes of overlap in schedules due to the fact you work on single coverage and stores can run on as little as 85 hours per week. That does not support an environment that encourages teaching and training of its team members, however all associates open/close the store because of single coverage. Company needs to INVEST in its team and give you more than 15 hours of training before expecting a sales associate to run your business for you and function as a manager opening/closing stores for minimum pay!

    Advice to ManagementAdvice

    Management needs to focus on the morale in stores and the internal customer experience. Company talks about growth opportunities, but actions of senior management do not support this claim.
    Rethink your training programs and support your teams in the stores with better and more training.
    Balance workload in stores to the payroll you operate with!!! One person on the sales floor can only accomplish so much!! People who are making decisions on payroll in stores should actually go give a store team a week off work, then run a store with the little/inconsistent communication stores receive and complete Floorset, consolidations, promotions, and also sell to clients and get all done on single coverage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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