241 Employee Reviews (View Most Recent)

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3 people found this helpful  

Not worth the time or energy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Santa Monica, CA
Current Employee - Anonymous Employee in Santa Monica, CA

I have been working at Dex One

Pros

people, location, work-life balance, easy work, some small perks

Cons

management is clueless and stuck in the 1800's

Advice to ManagementAdvice

embrace the now and stop relying on methods that only worked in the 1800's. put the right people in the right jobs

Doesn't Recommend
Disapproves of CEO

Other Reviews for Dex One

  1. 5 people found this helpful  

    Quickly snowballing downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product  in  Santa Monica, CA
    Current Employee - Product in Santa Monica, CA

    I have been working at Dex One

    Pros

    - Work-life balance: flexible schedule (work from home, etc), 20 days off per year plus holidays
    - Compensation: above average salary, 6% 401k match
    - Location: Santa Monica office building with Starbucks, Renovo, La Salsa, sushi, dry cleaning, etc. downstairs
    - Food: catered lunch on Mon and Wed, Bagels on Fri, 25 cent vending machine
    - Offsite enrichment: sponsored conferences and training (within reason and approval)
    - Smart colleagues in Santa Monica (although they are quickly disappearing... see retention issues under "Cons")
    - Level of effort required: the bar is currently set so low that little effort will make you shine

    Cons

    - Culture: formerly one of LA's "Best Places to Work," Business.com was acquired by RH Donnelley (now Dex One) in 2007. Since then, culture has gone downhill as a lot of the people who made it special left in droves, they were replaced with ineffective leaders without strategy (details below), causing even more employee attrition (details below).
    - Leadership: lacking vision and direction, leadership continually promises strategy and change yet fails to deliver. Partially to blame is the industry itself, as the parent company is deeply ingrained with the dying print yellow pages and is largely disconnected to the needs of the interactive division (aka the future of the company).
    - Employee attrition: due to lack of leadership and strategy, the aforementioned smart employees end up wasting time and energy on useless projects that will never launch or contribute to company success. This causes frustration and boredom, resulting in a mass exodus and continuous trickle of employees leaving the company (even taking pay cuts). That being said, leadership has voiced that there is no current retention plan for the employees that are left.
    - Expensive health benefits: the Santa Monica office is grouped with the rest of Dex One around the country (largely Cary, NC and Denver, CO), although the SM demographic is younger and healthier. Salary brackets for premiums are also uniform, forcing SM employees into the highest premiums although it's cost of living that enables the higher salaries. There is no longer an HMO offering. With all aforementioned changes (causing up to 300% increase in cost for some employees), the communication was very poor and misleading.

    Advice to ManagementAdvice

    Leadership shouldn't just be reflected on VP, SVP, or C-level titles; it should be acted and carried out. Decide on a strategy once and for all, and stick with it, live it, breathe it throughout the organization. Realize that although print is still the cash cow, it is dying, and interactive (projects and employees) needs to be the highest priority. So, make extra effort to retain the dwindling interactive talent that you have left, as supposedly we are the future of the company.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Thankless & Unappreciated by Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Support Representative  in  Arapahoe, CO
    Current Employee - Customer Support Representative in Arapahoe, CO

    I have been working at Dex One

    Pros

    The pay was good and the hours were flexible. The benefits were good at the time.

    Cons

    Management felt that our department was no longer necessary without talking to the sales department or the customers. They have since rebuilt the department and made it a non union position. Morale is low because there are still massive lay offs, pay freezes and major reductions in benefits..

    Advice to ManagementAdvice

    Listen to the people who you have on the front lines. They will tell you how to grow your business.

    Doesn't Recommend
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