DialAmerica

www.dialamerica.com
There are newer employer reviews for DialAmerica

1 person found this helpful  

Pretty good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at DialAmerica

Pros

good money for part time, gave you options and were willing to help move your schedule around to accommodate your needs

Cons

strict script and dress code that didn't really make sense in the summer time, also mgmt could sometimes be abrasive

277 Other Employee Reviews for DialAmerica (View Most Recent)

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  1. 3 people found this helpful  

    Horrible, soul sucking experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica part-time (less than a year)

    Pros

    air-conditioned, not hard work if you like bugging people and following a script then you would be right a home with Dial America. The people are OK and you get a weekly paycheck.

    Cons

    Oh my! Where to begin! This was by far the worse job I have ever had. I have a college degree and was offered 8 dollars to do this job. That's practically no money after taxes. The managers do not have a sense of decency. I called one customer and asked for her husband without knowing he passed three days prior. My manager told me to list it as "not home." Once I was told to do that I realized I couldn't stay at this job a moment longer. I was deemed "un-coach-able" because I deviated from the script by apologizing to the woman for her loss. The pay rate sucks and the hours suck. Job is only 8 dollars and hour plus there are no benefits. Save yourself from being abused by irate customers who have said no many times and skip this job. You'll thank me later.

    Advice to ManagementAdvice

    Hire people with a sense of decency and actual morals. This soul sucking job takes the life out of a person and offer more pay to the people who work there. 8 dollars and hour is nowhere near enough to deal with this position. Add some incentives for people to do better on this job. And actually hire people who have been to college.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    the company needs better communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at DialAmerica

    Pros

    they have a friendly atmosphere and will usually give you time off, but they will hire anyone .

    Cons

    low pay rate team leaders favor only some agents

    Advice to ManagementAdvice

    communication is key

    Disapproves of CEO
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