DialAmerica

  www.dialamerica.com
  www.dialamerica.com
There are newer employer reviews for DialAmerica

1 person found this helpful  

I worked there for a year and a half, first as an agent and then as a team leader

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Leader in North Charleston, SC
Former Employee - Team Leader in North Charleston, SC

I worked at DialAmerica full-time (more than an year)

Pros

Most of the people are nice and great to work with. Multiple programs in the building give you an opportunity to learn about different types of businesses and how they run their customer service.

Cons

As in life, a small percentage of people are jerks, and since 500+ people are working in a relatively small building, you'll have to deal with that percentage daily. When I was there, health insurance was only offered to staff members and not agents, but the price wasn't worth it anyway, I assume because four out of five employees chain smoke and, as to be expected at a call center, many have medical conditions.

Agents are either fresh out of high school or have been laid off from much better jobs. The young ones tend to not take things seriously and get fired for poor attendance or misconduct. The strict attendance system can be tolerated with effort but it often backfires on good, responsible agents with unfortunate circumstances.

Dial fully complies with labor laws, but agents don't get paid when they're not actively working. Everything is logged to the second, so once you get your paid 15 minutes, you are on your own time. Some employees forget that businesses aren't required to pay for their smoke breaks.

Team leaders manage agents, but it is made obvious that they are not considered management. Their primary duty is to monitor and coach agents, but often have to provide damage control when either an agent or shift manager doesn't do their job correctly. Drama occurs the most between shift managers, team leaders, and agents that typically see the next position up as some sort of golden pedestal, when in reality they are all underpaid and undervalued.

I would recommend the agent position to someone with no work experience who doesn't want to flip burgers or run a cash register, or someone who needs a quick job to pay bills as long as they continue looking for better work. I would recommend the team leader position to any agent - with a degree (they won't look at you twice otherwise) - who is willing to accept twice as much work for slightly more pay. I would recommend the shift manager position to any team leader willing to play the politics with upper management.

Advice to ManagementAdvice

Don't be afraid to stand up to corporate for what you know is right. "It is what it is" is not an acceptable motto for a successful business.

Recommends
Neutral Outlook
No opinion of CEO

268 Other Employee Reviews for DialAmerica (View Most Recent)

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  1. 1 person found this helpful  

    It wasn't all it was cracked up to be but It was a pretty decent job to hold while in College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica

    Pros

    They worked around my class schedule
    The pay was decent

    Cons

    Cold calling people
    They didn't give the option for full time work

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great if you need something inbetween jobs or as a flexible second job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A5243190@opayq.com in San Diego, CA
    Current Employee - A5243190@opayq.com in San Diego, CA

    I have been working at DialAmerica part-time (more than an year)

    Pros

    Flexible schedule and reasonalbe management. Several people there have worked there for well over 10 years. If you need to miss a day every once in a while, it's usually not an issue just so long as you communicate your needs. Overall pretty friendly and positive environment just so long as you are meeting the basic requirements of the job.

    Cons

    They've been around for years and years, so everything there is shrouded in an old school, schlock-meister salesmanship style (which they refer to as professionalism).

    Some programs they run out of there seem a bit bogus, but that's the case in many telemarketing environments. If you have an issue, management will listen, but rarely follow up with you. Can be very cliqueish...and you may easily feel like your concerns are being blown off.

    If a program is not working out, the blame usually gets tossed onto the sales agents even when it's clear there are management issues both locally and corporate. Hard to get promoted to management as most of them have been there for years and years.

    Even as a top sales person, you'll rarely make over $8-11 per hour.

    Advice to ManagementAdvice

    Your people are what makes the place run.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for DialAmerica

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