There are newer employer reviews for Dialog Direct
There are newer employer reviews for Dialog Direct

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Helpful (1)

CSR Dissatisfaction

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service in Orem, UT
Former Employee - Customer Service in Orem, UT
Doesn't Recommend

Pros

Work with you on on your schedule

Cons

Current policy of time off-trade shifts. Always having to be asked to trained on other projects. Waiting months to be be trained on projects after asking and asking to be trained on new ones.

Advice to Management

Let people know how they are doing on job, besides the monthly reviews.Give biweekly reviews. Do a monthly retrain if people are falling behind on certain projects. Don't let everything fall to QA people. Don't just focus on new hires-people who've been there a awhile need more training on old or new projects too. If a policy changes on a project let us know or if a price does as well.

Other Employee Reviews for Dialog Direct

  1. Street Promoter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Street Promoter in Essen, Nordrhein-Westfalen (Germany)
    Former Employee - Street Promoter in Essen, Nordrhein-Westfalen (Germany)
    Recommends
    Neutral Outlook

    I worked at Dialog Direct part-time (Less than a year)

    Pros

    Great training, development and support. Great team members. Very fair pay, including some benefits, such as paid breakfast and lunch. Possibility for national travel. Continuous motivation by top management. Familiarity with all team members and management. Easy-going environment

    Cons

    Very long hours and exhaustive work. Not enough continuous training, only initial training provided, followed by limited feedback. Limited career opportunities.

    Advice to Management

    Close relationships to all employees should be maintained as they currently are. However, work is tough and therefore more attention should be paid to employee well-being. Additional and recurring training should be provided on a regular basis to ensure continuous development.


  2. A good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dialog Direct full-time (More than a year)

    Pros

    Depp knowledge in managing contact centers.

    Cons

    None that I can contribute to.


There are newer employer reviews for Dialog Direct
There are newer employer reviews for Dialog Direct

See Most Recent

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