Dialog Direct

www.dialog-direct.com
There are newer employer reviews for Dialog Direct

 

CSR Dissatisfaction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service in Orem, UT
Former Employee - Customer Service in Orem, UT

I worked at Dialog Direct

Pros

Work with you on on your schedule

Cons

Current policy of time off-trade shifts. Always having to be asked to trained on other projects. Waiting months to be be trained on projects after asking and asking to be trained on new ones.

Advice to ManagementAdvice

Let people know how they are doing on job, besides the monthly reviews.Give biweekly reviews. Do a monthly retrain if people are falling behind on certain projects. Don't let everything fall to QA people. Don't just focus on new hires-people who've been there a awhile need more training on old or new projects too. If a policy changes on a project let us know or if a price does as well.

Doesn't Recommend

59 Other Employee Reviews for Dialog Direct (View Most Recent)

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  1.  

    A good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)

    I worked at Dialog Direct full-time (more than a year)

    Pros

    Depp knowledge in managing contact centers.

    Cons

    None that I can contribute to.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    I worked at Dialog Direct

    Pros

    overall good place to work, help if needed

    Cons

    company changed hours of operation

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Dialog Direct

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