Dialog Direct

www.dialog-direct.com
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There are newer employer reviews for Dialog Direct

 

My experience has been like a roller coaster.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Health Insurance Advisor in Troy, MI
Current Employee - Health Insurance Advisor in Troy, MI

I have been working at Dialog Direct

Pros

When the communication systems are working properly, the work day goes by quickly.

Cons

Too many IT problems. Difficult to obtain a full 40 hour pay check. When the systems are not working or customers are not calling, employees are sent home for the day or until further notice with out pay.

Advice to ManagementAdvice

Communicate truthfully with your team and stop ignoring them. Upon hiring new employees, clarify the potential of Dialogue Marketing not having enough work to keep some employees working continuously at 40 hours per week.

Doesn't Recommend

62 Other Employee Reviews for Dialog Direct (View Most Recent)

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  1.  

    CSR Dissatisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service in Orem, UT
    Former Employee - Customer Service in Orem, UT

    I worked at Dialog Direct

    Pros

    Work with you on on your schedule

    Cons

    Current policy of time off-trade shifts. Always having to be asked to trained on other projects. Waiting months to be be trained on projects after asking and asking to be trained on new ones.

    Advice to ManagementAdvice

    Let people know how they are doing on job, besides the monthly reviews.Give biweekly reviews. Do a monthly retrain if people are falling behind on certain projects. Don't let everything fall to QA people. Don't just focus on new hires-people who've been there a awhile need more training on old or new projects too. If a policy changes on a project let us know or if a price does as well.

    Doesn't Recommend
  2.  

    A good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Program Manager in San Jose, San Jose (Costa Rica)

    I worked at Dialog Direct full-time (more than a year)

    Pros

    Depp knowledge in managing contact centers.

    Cons

    None that I can contribute to.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Dialog Direct

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