Diebold

www.diebold.com
There are newer employer reviews for Diebold

1 person found this helpful  

Overall, a good place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Project Coordinator in North Canton, OH
Current Employee - Project Coordinator in North Canton, OH

I have been working at Diebold

Pros

First, it's a huge company -- within the many different departments and lines of business, it should be easy to find a good fit we're you're happy and fulfilled. Also, if you need to transfer somewhere else for personal reasons, there's likely a Diebold office already there.

Diebold does reward people for new ideas, and for doing a good job. Associates are encouraged to speak their minds. There is a lot of internal training available.

For me, I'm never bored which is a big deal -- most everyone I know within the company is working on several different projects and/or wears a couple of different hats.

Diebold is celebrating their 150th year in business this year -- stability is important.

Most of all, there are a lot of really great people who really care about the job they do and the customers they serve.

Cons

Pay isn't great and never has been -- it's not just a side effect of the economy. Recently had 401k matching reduced and had some benefit programs removed completely.

There's a lot of secrecy -- the higher ups don't share stuff with the rank and file until it's fait accompli.

Sometimes I think upper management is making decisions in a vacuum -- making really big, transforming changes in the way t company does business without taking into account the way the changes will affect our ability as a company to satisfy customers -- sometimes one change seems to conflict with another, suggesting that the different groups are not communicating with each other the way they should be.

Advice to ManagementAdvice

Get out of the Menlo thing. It's not a good idea to have an outside concern handling all of our inventory. If Menlo fails -- and based on what I've seen in the last six months, they will -- we're going to play hell trying to figure out what happened to everything.

Recommends
No opinion of CEO

273 Other Employee Reviews for Diebold (View Most Recent)

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  1. 3 people found this helpful  

    Seek the advisement and listen to those employees outside of management for help to find the best path to success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Service in Detroit, MI
    Former Employee - Field Service in Detroit, MI

    I worked at Diebold

    Pros

    Written from the perspective of field service/repair technician vantage point, there is some amount of independence in performing one's work. Although work is assigned through a computer system making some of the decisions, the field technician has input as to the work scheduling and may take satisfaction in completion of assigned tasks and is in effect, operating one's own small business; as many skills other than technical are required to fulfill the many requirements of the job position. The company has always been forward thinking in regards to providing a very good benefits package in many areas. No, we are not talking about the loafty level of benefits of a UAW worker, but many very good internal programs, as exampled by continuing educational payment benefits.

    Cons

    Management, especially at a local field service level does not seem to have a grasp of the real work world, of those they supervise, and what technicians have to encounter on a daily basis. Local management should be required to actually travel and work with field service technicians to obtain the reality of the job(s). The vast majority of local managers have no clues as to what some projects or equipment repairs really encompass, including the risk of bodily harm while performing service to atm's that leave the service technician vulnerable to attack. How can managers truly manage and provide a real assessment of the performance of a field service technician only from statistics generated from a computer system that has no ability to determine the real nature of the work. This is a very weak link within this company, as the service technician is the "face and person" of the company that is seen directly by the paying customer.

    Advice to ManagementAdvice

    For about 20 years, the management portion of the company has gone backwards, relative to clear understanding of true
    field service operations. Yes, they read and crunch numbers, and hear and read reports from local filed managers; many of whom are only trying to attain numbers goals set by those who don't always know that they don' know. A very weak link in this process is the inability of field service technicians to provide an annual, anonymous review of their manager. This would provide an excellent tool for upper management to identify problem managers from more than the standpoint of achieving some random numbers goal. Yes, Diebold; you too have the average number of local managers who truly do not know how to manage anything but numbers in a spread sheet; and are totally without people skills, in spite of any touchy/feely online or direct training the company may provide. Yes, Diebold; you still have local managers who never compliment a technicians great efforts, do not allow any input as to how to better operate a branch office and only know how to say, "If, you don't like the job, just leave". What a wonderful statement to come from a manager(?) to help provide a positive work environment. Diebold (upper management), you need to put in place a review process on an annual basis that allows field service to review their managers. Until this process is in place, many of the local operations will never improve the numbers that you watch, as there is a local management attitude problem. This review process has been suggested numerous times within the company suggestion program, but without any action being taken by upper management. Without this process and its ability to affect positive change, the employees, upper management and the shareholders are being cheated from attaining higher standards. Diebold, you really can be better and move above the normal company standard, with getting your eyes become more open. Lastly, the VOTING unit division of this company continues to have major problems, both technically and its ability in its public relations. One can only imagine the monetary drag upon the parent company, if from only the legal fees standpoint. Is it not time for this company unit to go find another life?

    Approves of CEO
  2. 1 person found this helpful  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Electronic Systems Engineer in North Canton, OH
    Current Employee - Electronic Systems Engineer in North Canton, OH

    I have been working at Diebold

    Pros

    Knowlelgeable and good co-workers. Good benefits.

    Cons

    None really. Not much upward movement.

    Advice to ManagementAdvice

    Look behind the scenes of goals being achieved. Less efficiency is occurring, which is ok if the numbers in the books are all you want to improve.

    Recommends
    Approves of CEO
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