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2 people found this helpful  

Call Management Coordinator

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Management Coordinator  in  Canton, OH
Former Employee - Call Management Coordinator in Canton, OH

I worked at Diebold full-time for more than a year

Pros

Pay is great for what you do, laid back office environment, no micro-managed in less you are messing up, plenty of opportunity to move up in the company

Cons

Frustration with priority customers, if every customer is "priority" than no one is priority, stretches techs to thin, takes on new contracts without any more service techs to help, management will breathe down your neck for not meeting service times (SLA) which is 80% out of your control

Advice to ManagementAdvice

Push back on sales, you can't promise the moon to a customer and not be able to deliver anything close to it. Don't blame your CMCs for things that are not in their control it just brings down moral

Recommends
Neutral Outlook
Approves of CEO

238 Other Employee Reviews for Diebold (View Most Recent)

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  1. 3 people found this helpful  

    Good Idea, Extremely Poor Execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer
    Current Employee - Field Service Engineer

    I have been working at Diebold full-time for more than 5 years

    Pros

    Customers, Equipment, Training, bonus opportunities, overtime

    Cons

    No profit sharing, limited incentives. Constant layoffs, management chaos, woeful, unstable corporate IT infrastructure, excessive systems downtime, unresponsive management, poor afterhours support for field and customers, insufficient staffing, adversarial incentives for management vs. service employees, too many cuts to too many critical positions resulting in delayed or lost revenues, support staff overworked, too much overtime, unresponsive/unsupportive management and HR, front line managers to corporate. Persistent, nagging corporate culture that uses team concepts to avoid real leadership and accountability to instead blame, rather than acknowledge and fix issues. Too many turf battles and conflicting lines of authority. Used to be a nice place to work. Just, confusing, is the best word.

    Advice to ManagementAdvice

    Own and acknowledge managerial, system, procedural, compliance, employee flubs. Replace deadwood, empire builders, and those blaming others with people that will honestly own mistakes AND successes together with the people that work for them. Build trust and dependability into management. Ditch incompatible systems and double down on IT industry standard infrastructures. Streamline contract services offered, simplify & standardize contract services offered. Avoid lo-ball partnering agreements, focus on higher quality agreements. Take care of your people and they'll take care of you AND your customers. Quit managing by intimidation and welcome back remaining employees. Employees are NOT problems, they're partners, especially field personnel. Stop blaming field personnel for corporate system and managerial failures.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    It was a good company years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer III  in  Washington, DC
    Current Employee - Customer Service Engineer III in Washington, DC

    I have been working at Diebold full-time for more than 10 years

    Pros

    You may work with great people in the field.
    Company vehicle.

    Cons

    Management worries about the P&L so their bonus will look good at the end of the year.
    HR is a joke.
    Parts ordered for installation are always wrong.
    Have to re-engineer every job in front of the customer.
    Too many lies from management.

    Advice to ManagementAdvice

    Stop lying and be honest with the employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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