There are newer employer reviews for Dillard's

Junior Department Sales, Buyer in Training

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Clearwater, FL
Former Employee - Sales Associate in Clearwater, FL

I worked at Dillard's full-time (more than 3 years)

Pros

I was encouraged by Department and Store Manager to get into the Buyer Training Program. They were helpful and supportive.

Cons

Typical retail days and hours. No benefits.

Recommends
Neutral Outlook
No opinion of CEO
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  1. Decent company to work for if you just want a part-time or fill-in job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Irving, TX
    Former Employee - Sales Associate in Irving, TX

    I worked at Dillard's full-time (more than a year)

    Pros

    Friendly coworkers, good promotional products, meet and interact with lots of diverse people, 25% employee discount, learn a lot about the retail business and get good experience

    Cons

    Poor recognition for accomplishments (substantially exceeding quota), required to aggressively market their credit cards including quotas, sales quotas were unreasonable at times

    Advice to ManagementAdvice

    Raise pay and expectations of your sales force. Look for professionals who want to excel and build a career in sales, not just glorified temp workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    A true American business in every sense--no training, no advancement, no hope!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Orlando, FL
    Former Employee - Commissioned Sales Associate in Orlando, FL

    I worked at Dillard's full-time

    Pros

    Little supervision, hourly wage guaranteed

    Cons

    Long unnecessary hours (even for a retail job!) and a total lack of work/life balance.
    Pay is commission calculated as a draw on your hourly wage which does not work in the favor of the associate working required hours each week, in fact it results in frustration and a heightened sense of paranoia on behalf of associates worried how they will pay their bills on meager wages they have to compete with each other to earn...plus the commission earned (if any) isn't applied until the end of the month, ensuring you rarely can get ahead with the basic weekly wage.

    Lack of proper or effective training to advance skills, lack of advancement opportunities that ACTUALLY make you excited to go to work every day. New employees are thrown into the mix with no training and very little guidance. Absolutely no culture, no values in the company-- strictly about pumping out profits and working employees to the max until they run out of the revolving door.

    Absolutely ZERO resources to make your unhappy customers happy-- every day is a battle against common sense and a computer system from the 80's that is so limited and frustrating, Steve Jobs is rolling in his grave. Forget it if a customer isn't satisfied with your company-required response to their complaint-- they will ask for a manager who will come and contradict what you said, make their own policies and then essentially make it impossible to resolve the customer issue without a total lack of integrity on behalf of Dillard's.

    Employees required to get a store credit card to make purchases with the employee discount "benefit" which effects your credit rating... not to mention you might not even make enough money on a weekly basis to afford such luxuries as 25% discounted goods from your own store.

    Feels like a sweat shop at times and the stress level on area managers is ridiculous--they cannot possibly motivate and train their team with the amount of red tape back-end paperwork and drama from other departments going on a daily basis. Many employees are stale and thus it effects the growth of the departments and store as a whole. Very much a "status quo" employer that will never receive accolades for changing the world. If you arelooking for work that feels rewarding and brings a smile for your face AT MINIMUM, Dillard's is not the place for you. Many other retailers out there operating in this century with much better results!

    Advice to ManagementAdvice

    Focus on developing your PEOPLE before PROFITS and the profits will come 10x more effectively. Make it easy to do business with the customers instead of creating opportunities to DISAPPOINT and update the computer systems from 1984. Initiate a manager training program and enroll EVERY full-time employee after 1 year-- this will weed out those who should have moved on from this company a long time ago and it will invigorate those who have grown stale in their current positions-- not to mention provide a strong bench of management candidates to filter throughout the company, thus strengthening the entire company from the ground up and create more consistency in the experience customer's receive from location to location.
    Did I mention to upgrade the ridiculously outdated and useless computer systems that make it impossible to do business with the clients easily??

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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