There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

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Helpful (1)

WORST company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Dillard's full-time (Less than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

There are NO pros working for this company.

Cons

There are so many cons working for Dillard's...Lies, horrible pay, Long hours, no HR team so problems are ignored and swept under the rug.

Advice to Management

For this company change is needed and fast. Too many managers in the same position for far too long. Really need to look into your "5 star service" slogan...no one gives 5 star service. If a customer wants to check-out they have to go search for an associate. Associates are just here because they receive a decent hourly wage for retail. Your C@D system is not user-friendly...look into Nordstrom's Personal Book! Your system needs work.
Most importantly, the markdown system is a joke. So much time is wasted on this ridiculous system. It ruins the overall experience for the customer because the associates and management are strictly focused on getting the mds complete. The time wasted on mds could be used to work with associates on true customer service, product knowledge, and how to properly maintain their areas. So much unnecessary time is wasted on this poor system.

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  1. Sucks your soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Manager
    Former Employee - Counter Manager

    I worked at Dillard's full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Experience, self-management, independence, got to know a variety of brands

    Cons

    Lack of management, management couldn't follow through, false promises, cheap, horrible benefits, lack of training

    Advice to Management

    I think the bitterness and unhappiness has snowballed down from every level of management, starting up with the Dillard family. My ASM for Cosmetics in 2 different cities were overwhelmed with too much to handle. They couldn't remember what they told me or gave me and would get angry at me when they would fall short on their responsibilities. If I were to ask for something they would assume they'd already given it to me when in reality they probably lost it somewhere else. They were honest mistakes but it all came down to lack of support and tools with too much being expected at every level. I can do everything in my own means but I need support for such extraordinary expectations.

  2. Helpful (1)

    Unappreciated. The bottom line was about sales not customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Murray, UT
    Former Employee - Sales Associate in Murray, UT

    I worked at Dillard's full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    For Utah, excellent hourly wages.

    Cons

    My dependability and ability to engage with the customers to "probe to indentify, evaluate and recommend products and services" were not acknowledged. I was continuously threatened with loss of job if my sales goals (set by the store) were not achieved each day. Also, too much emphasis on opening store credit cards. Starting hourly wage is high but amount is lowered if sales goals are not met. Training is insufficent and not long enough.

    Advice to Management

    Encourage, support and assist personnel. Verbally acknowledge a job well done.

There are newer employer reviews for Dillard's
There are newer employer reviews for Dillard's

See Most Recent

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