Dillard's

  www.dillards.com
  www.dillards.com
There are newer employer reviews for Dillard's

 

Pros and cons

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Dillard's

Pros

Fun at work. Fun co workers. Helpful staff. Intermittent breaks. Dealing with customers was fun as long as they weren't rude.

Cons

Lot of standing at work. No seating for employees. You have to take payouts for not meeting quota. No paid vacations unless you are full time.

1185 Other Employee Reviews for Dillard's (View Most Recent)

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  1. 1 person found this helpful  

    Decent pay for retail, but a very toxic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's full-time (more than an year)

    Pros

    Dillard's pays better than most retail, starting you between $9.50 and $11.00 per hour.
    Good employee discounts (25% on top of sale and clearance prices).

    Cons

    Never before have I worked for a company that takes such an active role in trying to impede its own employees. If you work in the commissioned sales areas (shoes, mostly) then you have to either be a shark and do anything you can to get and steal sales, or you will most likely fall into a commission deficit and be fired within eight months. When you're hired, they tell you that "making your commission goals is easy, and most associates make over $500 per month in commission." This is an outright lie. Commissioning is virtually impossible for an honest sales person most of the year. And that's the way they want it. They want you to think you can commission, but in reality, they want to keep you right at that point where you are commissioning a few dollars, or you're just in deficit. They dangle that carrot in front of you, but try to keep it just out of reach. And if people do start commissioning too much, they hire more people to bring those earning back down.

    They also go through a lot of trouble to make using your benefits as hard as possible. Vacation time can only be used Sunday to Sunday, and only a full week at a time; so no taking a vacation day from time to time. If you get sick, you have to miss three days of work, and only then do you start getting that sick pay on the fourth day; so you loose three days of wages if you get the flu. And on top of that, you probably used all your absences for the next six months on those three days, so if you get sick again, they can write you up or even fire you, depending on their mood.

    Then there is the angry, toxic environment between coworkers. While most people get along, there is plenty of drama to be seen. You are held to sales goals, which is fine, but even as sales are sluggish, they keep hiring more people. The more people on the floor, the more diluted your own sales are, yet they keep raising the sales goals. And your employment is contingent on meeting those goals. It's a no-win situation for most people.

    There is very little upward mobility unless you want to become an Area Sales Manager (ASM)., and most ASMs I've spoken with tell me that it is just not worth it. Yes, you are salaried, but that means you'll be working 50 hours per well...more during Christmas. They are lucky to get one day off a week, and even then you'll see them forced to come in, more often than not.

    Advice to ManagementAdvice

    Come out your ivory tower and join your sales crew on the floor. So many store managers loose their perspective on reality and how the store actually runs. Get down onto the sales floor and work along side your employees. Clean with them, sell with them, do markdowns with them, and see them as more than just numbers on a spreadsheet.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Counter manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Manager in Hurst, TX
    Former Employee - Counter Manager in Hurst, TX

    I worked at Dillard's full-time (more than 10 years)

    Pros

    Good employees discount and good vacation time, one you accumulate

    Cons

    - quota
    - mandatory to open credit cards
    - hostile environment
    - new store manager, new rules
    - lots of fight for sales

    Advice to ManagementAdvice

    None, they don't care...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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