1030 Employee Reviews (View Most Recent)

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1 person found this helpful  

As soon as I can, I am getting out of here ...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Austin, TX
Current Employee - Sales Associate in Austin, TX

I have been working at Dillard's full-time for more than a year

Pros

Professional, neat atmosphere; overall, the co-workers are kind, affirming and considerate; ability to move up if you know the right people

Cons

Management is not properly trained. While some managers are super-professional and helpful, some are outright rude to their customers and employees. These same managers deny vacation/time off requests for their employees when possible, even when the time off requests are for weddings/ funerals/long anticipated trips. There is minimal training for new and even long-term employees. Standard expectations for SPH, Dillard's credit apps are unreasonable, causing many employees to be nervous about their jobs. Some co-workers are so scared about losing their numbers that they will make rules up as they go - and sometimes outright break the rules - in order to make their sales. Compensation only goes halfway - you have to pay for the rest. (I still owe money for an appointment I had two months ago). In order to get the employee discount, you need to be approved for the Dillard's Credit Card.

Advice to ManagementAdvice

Store managers, please train your senior managers and department managers to be courteous and considerate to their customers and employees, concerning their needs and outside life. Don't just hand down tardies if you know the reason an employee is running late or leaving early is due to terrible weather or a death in the family. Just because a rule is a rule doesn't mean you have to deny empathy to the consumer or employee. Please also visit consistently with your staff to see how things are going. Don't just talk over the intercom or send out e-mails. This implies you are disinterested in speaking personally to your teammates. Instead, please meet with the staff to discuss the news and address issues. More team meetings, the better! Also consider giving more reasonable standard expectations, such as adjusted SPHs during off-season hours. And please, do not make credit card apps a required "number." Please make "apps" something more of an incentive than an indicator of job performance.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Dillard's

  1. 1 person found this helpful  

    Too flaky for anybody looking for a serious career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Women Shoes Sales Associate  in  Omaha, NE
    Former Employee - Women Shoes Sales Associate in Omaha, NE

    I worked at Dillard's full-time for more than a year

    Pros

    nice people to work with, that's about it.

    Cons

    Awful continuity, the manager's set unrealistic sales goals and continue to cut employee pay if they are not met. They treat people as too replaceable, and fire anyone at the slightest mistake. it's too stressful of a job to count on as a source of consistent income.

    Advice to ManagementAdvice

    treat employees with more respect.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    unforgettable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  Atlanta, GA
    Current Employee - Business Manager in Atlanta, GA

    I have been working at Dillard's full-time for less than a year

    Pros

    no pros for working for this company. If you can stay away!

    Cons

    any and everything you can think of.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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