Dillard's

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962 Employee Reviews (View Most Recent)

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1 person found this helpful  

As soon as I can, I am getting out of here ...

Sales Associate (Current Employee) Austin, TX

ProsProfessional, neat atmosphere; overall, the co-workers are kind, affirming and considerate; ability to move up if you know the right people

ConsManagement is not properly trained. While some managers are super-professional and helpful, some are outright rude to their customers and employees. These same managers deny vacation/time off requests for their employees when possible, even when the time off requests are for weddings/ funerals/long anticipated trips. There is minimal training for new and even long-term employees. Standard expectations for SPH, Dillard's credit apps are unreasonable, causing many employees to be nervous about their jobs. Some co-workers are so scared about losing their numbers that they will make rules up as they go - and sometimes outright break the rules - in order to make their sales. Compensation only goes halfway - you have to pay for the rest. (I still owe money for an appointment I had two months ago). In order to get the employee discount, you need to be approved for the Dillard's Credit Card.

Advice to Senior ManagementStore managers, please train your senior managers and department managers to be courteous and considerate to their customers and employees, concerning their needs and outside life. Don't just hand down tardies if you know the reason an employee is running late or leaving early is due to terrible weather or a death in the family. Just because a rule is a rule doesn't mean you have to deny empathy to the consumer or employee. Please also visit consistently with your staff to see how things are going. Don't just talk over the intercom or send out e-mails. This implies you are disinterested in speaking personally to your teammates. Instead, please meet with the staff to discuss the news and address issues. More team meetings, the better! Also consider giving more reasonable standard expectations, such as adjusted SPHs during off-season hours. And please, do not make credit card apps a required "number." Please make "apps" something more of an incentive than an indicator of job performance.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very bad place to work

    Sales Associate (Former Employee) Cary, NC

    I worked at Dillard's part-time for less than a year


    Pros: The company offers great benefits, and generous vacation time Cons: training was very poor, was asked to meet impossible deadlines Advice to Senior Management: To train new employees better. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Too flaky for anybody looking for a serious career

    Women Shoes Sales Associate (Former Employee) Omaha, NE

    I worked at Dillard's full-time for more than a year


    Pros: nice people to work with, that's about it. Cons: Awful continuity, the manager's set unrealistic sales goals and continue to cut employee pay if they are not met. They treat people as… Advice to Senior Management: treat employees with more respect. No, I would not recommend this company to a friend More
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