There are newer employer reviews for Direct Energy

 

Great place to grow and learn

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Pittsburgh, PA
Former Employee - Customer Service Representative in Pittsburgh, PA

I worked at Direct Energy full-time for more than 3 years

Pros

great people, great talent, they hire THE BEST, and you will be given opportunities to learn and when you leave you will get paid much more

Cons

pay isnt great but its a foot in the door to a title and great experience

Advice to ManagementAdvice

I like the management there.

Recommends
Negative Outlook
Approves of CEO

170 Other Employee Reviews for Direct Energy (View Most Recent)

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  1. 2 people found this helpful  

    Culture of fear, blame, and backstabbing to keep one's job...and that's just the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Direct Energy full-time for more than 3 years

    Pros

    -A way to pay the bills

    Cons

    -Horrible culture. People are rude and dishonest.
    -Lack of collaboration
    -Management seems inept; alienates experienced members of the team if they feel intimidated; hires entry level, middle-of-their career individuals for critical roles - setting them up for failure which creates a constant cycle of incompetence
    -Some members are allowed to disrespect their co-workers on a regular basis by embarassing them in meetings, ranting at missed deadlines, and cultivating an environment of volitility.
    -Absolutely no work / life balance.

    Advice to ManagementAdvice

    You can't advise a management team who thinks they have all the answers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Don't Get Sold on a Fancy Floor plan, Nice Coffee, and "Positive" CHANGE...its not the case

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Houston, TX
    Current Employee - Analyst in Houston, TX

    I have been working at Direct Energy full-time for more than a year

    Pros

    1. Having a job to pay bills 2. Learning how to naviagate chaotic situations if you are a self starter 3.

    Cons

    1. A propoganda of positive change is stuffed down new employees and recruits yet the change never stops. 2. projects rarely see completion. 3. Employees are not trained to actually solve issues but instead pressured to not complain and as a result you learn how to CYA very well. 4. over 5 strategic/mgmt consulting implementations in the last 3 years and each one tells us what to do but implementations are rarely followed. 5. Direct Energy NA keeps acquiring companies, yes...but its to account to match our churn/customer loss rate... 6. Work/Life balace-forget about it 7. HR representation-their staff keeps changing 8. Direct Energy is a company that has expanded too quickly and unless you are a Director or higher you will be the indentured slave to suffice as the labor to be the bandaid until its nect "change" 7. Ask HR to give you employee turnover stats(it will make you wonder if a company is this big how the numbers are this bad)

    Advice to ManagementAdvice

    1. Don't forget 85% of the employees(Directors and below) are smarter than you think 2. Stop having change every year(mid mangement changes it every month) 3. Learn how to stabilize your organizational strategy and create a more effective change change management plan.(ohh and by the way besides creating it, actually implement it)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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