There are newer employer reviews for Direct Energy

Cost avoidance at the expense of good resource planning

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - IT Manager in Houston, TX
Former Employee - IT Manager in Houston, TX

I worked at Direct Energy full-time (less than a year)

Pros

Company with growing pains to become a large player in the energy business still has that small business feel. Some of the best people I've the pleasure working with.

Cons

Not the right culture or fit for me. This is a company on aggressive growth path through company acquisition which should be a great opportunity ride but unfortunately the integration and transformation of the previous acquired companies were never completed. This means Direct Energy is simply a aggregation of small companies with a 'do what you can' to continue business as usual without transformation.

Extreme head count focus. 'On Demand' resource request the norm - not the exception. Resource requests for the most part are on a as needed basis rather than planned. Trying to create a good balance between work and home can be difficult.

Leadership structure. Each business group has their own CIO who reports to a group CIO which is confusing and difficult to move ahead with initiatives that span organizations - like most large corporations utilize.

Lack of project coordination across organizations.

Overall, this general disorganization are all counter to a successful work environment.

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. Fast pace inbound call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Ennis, TX
    Former Employee - Customer Service Representative in Ennis, TX

    I worked at Direct Energy full-time (more than 3 years)

    Pros

    Benefits, pay, location, promotion, bonus

    Cons

    Turnover - Not proper training, schedule shifts, not staffed correctly - outsource

    Advice to ManagementAdvice

    Training, proper staff, do not outsource

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. They do a lot for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Writer in Wallingford, CT
    Former Employee - Technical Writer in Wallingford, CT

    I worked at Direct Energy full-time (more than a year)

    Pros

    They had proper training to get you on board.
    They host events often to make employees happy.

    Cons

    Acquisitions can cause issues. The last major acquisition caused people to relocate to Pittsburgh or look elsewhere.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Neutral Outlook
    No opinion of CEO
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