Direct General

www.direct-general.com
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3 people found this helpful  

A total waste of my time and talent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Norfolk, VA
Former Employee - Anonymous Employee in Norfolk, VA

I worked at Direct General

Pros

Decent benefits
Nice co-workers
Commission was decent

Cons

Poor Upper Management
Unfair claim practices
Expected to do the work of a store manager but get the pay and title of "Lead Agent"

Advice to ManagementAdvice

It would be nice if management actually listened to their agents. You should hire DM's that actually have more experience and education than the agents you have working in your stores. Don't pick favorites. Don't hire an agent as a "lead agent" with the chance to become the store manager but still expect that agent to do the job without the pay. I smell a class action lawsuit in the wind if the company manages to survive which is highly doubtful.

Doesn't Recommend
No opinion of CEO

39 Other Employee Reviews for Direct General (View Most Recent)

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  1. 2 people found this helpful  

    Challenging atmosphere with little direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Direct General

    Pros

    Peers and staff were wonderful to work with.

    Cons

    Transition was done with little or no thought to employees in the field

    Advice to ManagementAdvice

    Get everyone at every level involved and able to help with decisions.

    Doesn't Recommend
  2. 3 people found this helpful  

    The company should be named Indirect due to poor claims handling cycle times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Direct General

    Pros

    Management not the highest caliber because no one comes to Direct General by choice. They had to be fired or laid off to land at a place like that.
    Company has good pto time.
    Company has good Health Insurance.
    Company has good employees who are trapped.
    Company does match 5% on 401k.
    Company does pay for lots of alcohol on business trips(only way to deal with stupdity on some of their claims handling practices)

    Cons

    No continuity.
    No communication between claims depts.
    Everyone afraid to lose job so no real leaders.
    Pay way below industry standards.
    Violates fair claims acts on daily basis.
    Has managers making claims decisions without licenses.
    No clear direction on where the company is supposedly going.
    Cycle times are worst in the industry.
    Will spend all the $ on equipment, food, hotels but NEVER salaries.
    Does not promote from within.
    Only company who thinks the longer you are at company, the worse of employee you are.

    Advice to ManagementAdvice

    Stick to a singular plan, be consistent and fair when dealing with all customers(including employees !)

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Direct General

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