Direct General Employee Review
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Direct General – “You don't want to work here.”
2 of 2 people found this helpfulPros
Good place to gain insurance experience. But that's about it. If you have prior insurance experience, do even consider working for Direct.
Cons
The company doesn't value its customers or its employees. A total lack of communications througout the company. Claims, corporate, and call centers treat customer very badly. The company has very shady (to say the least) claims practices. Deceptive marketing and sales strategies. Direct preys upon the insurance ignorant.
Advice to Senior Management
Create uniformity and consistency throughout the company. Pay attention to agents in the field who are at the heart of the organization. Those are the ones who are in tune with customers wants and needs.
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