There are newer employer reviews for Discover

Brand Marketing at it's Best!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
Former Employee - Senior Associate in Riverwoods, IL
Former Employee - Senior Associate in Riverwoods, IL

I worked at Discover full-time (more than 3 years)

Pros

Company-wide, the branded experience is preached through and through. Best marketers. Best brand marketers. User-centered design is preached through and through. Despite being a financial focused company, Discover has access to some of the best innovation UX design-wise.

Cons

Little to no focus on external multicultural efforts, or internal diversity programs. Some departments overwork their people, while others allow (and encourage) incompetence to stay and flourish. The priority on marketing leaves little room for back-end innovation, and marketers seem to make the "tech calls" when they are not qualified to do so. Can be clique'y.

Advice to ManagementAdvice

Listen with your ears and with your hearts to what the unstated needs for your employees are. Some employees have great ideas that don't get past their managers. Create a more open, diversity-inclusive environment.

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  1. 1 person found this helpful

    its not what its cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in West Valley City, UT
    Current Employee - Account Manager in West Valley City, UT

    I have been working at Discover full-time (less than a year)

    Pros

    benefits just benefits thats all

    Cons

    work weekends and stupid scripted talk offs you have to use on every single phone call and if you don't team leader gets pissed off

    Advice to ManagementAdvice

    let the workers be themselves on the phone not talking robots

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Decent call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Salt Lake City, UT
    Current Employee - Loan Processor in Salt Lake City, UT

    I have been working at Discover full-time (more than 3 years)

    Pros

    Very generous benefits. Awesome group of peers

    Cons

    Unsatisfactory compensation, overstated advancement opportunities

    Advice to ManagementAdvice

    Treat your employees how you would like to be treated and they will perform at their peek capabilities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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