There are newer employer reviews for Discover
There are newer employer reviews for Discover

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Overall, Very Good Job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative Hourly Pay in Salt Lake City, UT
Current Employee - Customer Service Representative Hourly Pay in Salt Lake City, UT

I have been working at Discover full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Very Friendly Environment, Great Paid Time Off program, Paid Holidays, Great Work/Life Balance

Cons

Extremely Busy at times, Do not get enough times off of the phones to work on training your skills or working on thins you need to work on.

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  1. Experiences May Vary- Personal Experience Has Been Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Discover part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good for college students just wanting a part-time job then moving on to better opportunities. Management has been able to work with my school schedule but senior management has pulled some unscrupulous moves that even surprised me (I'm not one to be easily surprised). "Lifers" are those know to work for the company for a long time and most are nice. Pay can be good for amount of work involved to do job.

    Cons

    Ethics are often pushed to the limits if not violated at this company, one only needs to google the company to see the litany of lawsuits against it and fines it has had to pay ranging in the hundreds of millions of dollars. Career opportunities are limited and are based on seniority/favorability vs. meritocracy, at least in the company's operations sites. Experiences can vary from department to department and manager to manager, so basically you are rolling a dice. The company prides itself in being "innovative" so change occurs often which is not bad, but sometimes change occurs just for the sake of changing- sometimes change is not needed.

    Advice to Management

    None, Discover Card has its ups and downs, it's a pretty vertifical company. The mere fact that the company is known to be more bearacratic than Citi Group is well... a dubious award. Senior management is overall competent but has made a few blunders that raised a few eyebrows.


  2. A good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in North Chicago, IL
    Current Employee - Senior Manager in North Chicago, IL

    I have been working at Discover full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good life work balance, generous vacation time, level of salary comparable to similar jobs in the area, most colleagues are caring and helpful

    Cons

    Some times the corporate politics may play a strong role. You have to fight for a deserved promotion because it may depend on the upper level support you have. Some people stays on job doing nothing and having bad influence on others.

    Advice to Management

    Promote fair treatment of employees but still need to get rid of those unneeded people to make company leaner.


There are newer employer reviews for Discover
There are newer employer reviews for Discover

See Most Recent

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