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456 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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Overall, Very Good Job

Customer Service Representative Hourly Pay (Current Employee) Salt Lake City, UT

ProsVery Friendly Environment, Great Paid Time Off program, Paid Holidays, Great Work/Life Balance

ConsExtremely Busy at times, Do not get enough times off of the phones to work on training your skills or working on thins you need to work on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Excellent place to grow

    Customer Service Representative (Former Employee) West Valley City, UT

    I worked at Discover full-time for less than a year

    Pros: Able to recieve CSR training from professionals and work in… Cons: Its a call center, expect fairly boring day to day… Advice to Senior Management: Keep in touch with the bottom end of the stick Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    They call their IT department "Business Technology", and they meant it.

    Consultant (Former Employee) Riverwoods, IL

    I worked at Discover full-time for more than 8 years

    Pros: Some very great people to work with, inside of a good culture. At its core, Discover cares about the employees and even the communities… Cons: Moved to implement ITIL methodologies about 5 years ago, but did so via force rather than training personnel and explaining how/why it's useful to the… Advice to Senior Management: Take the 360 degree reviews to heart, and listen to both your direct reports as well as those impacted by directives and initiatives… Yes, I would recommend this company to a friend More

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