Discover

www.discoverfinancial.com
There are newer employer reviews for Discover

 

Overall, Very Good Job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative Hourly Pay in Salt Lake City, UT
Current Employee - Customer Service Representative Hourly Pay in Salt Lake City, UT

I have been working at Discover full-time (more than a year)

Pros

Very Friendly Environment, Great Paid Time Off program, Paid Holidays, Great Work/Life Balance

Cons

Extremely Busy at times, Do not get enough times off of the phones to work on training your skills or working on thins you need to work on.

Recommends
Positive Outlook
No opinion of CEO

570 Other Employee Reviews for Discover (View Most Recent)

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  1.  

    Excellent place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in West Valley City, UT
    Former Employee - Customer Service Representative in West Valley City, UT

    I worked at Discover full-time (less than a year)

    Pros

    Able to recieve CSR training from professionals and work in a relaxed yet structured environment.

    Cons

    Its a call center, expect fairly boring day to day activities

    Advice to ManagementAdvice

    Keep in touch with the bottom end of the stick

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not so good - Cheap Labor camp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Riverwoods, IL
    Current Employee - Compliance Analyst in Riverwoods, IL

    I have been working at Discover full-time (more than a year)

    Pros

    Nice Gym, Decent Benefits, good location to public transportation

    Cons

    DFS version of Diversity = Majority of workers are Temporary Chinese, Indian, Eastern European!
    Minority of Workers are Anglo-American, African- American, Asian-American, Hispanic American, Arab American. I am all for diversity but this form of diversity breeds a culture of identured servitude.

    The commnication barriers create major problems as not only is it hard to understand some of the dialects, it is very hard for the Temp workers to understand "normal" english and this creates a lot of time wasted for everyone. This temp - cheap worker strategy ends up being "penny wise-pound foolish strategy, Discover has made a big comeback but they should remeber who there customers are and hire accordingly.

    Advice to ManagementAdvice

    Recruit more Amercians and hire more minorities in management which there are very few at Discover even though they hail thier Diversity program as being top notch due to all the foreign temp workers they hire!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Discover

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