There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

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dsg- pay you to do the work of a higher payband

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)

I worked at Dixons Retail

Disapproves of CEO
Disapproves of CEO

Pros

Easy to get positions, but may not be the most flexible around holidays. Good to work for if you want part time, and also not bothered about actually getting bonuses etc- most are not really available. The team in some stores can be great friends that you will always remember- in the lower turnover (i.e. good management) stores that is! If you know someone who works at one- ask them about the management- it can make alot of difference. I went through management changes and boy were new management digging a hole for themselves in the store as morale plummets!

Cons

No christmas/new year holidays allowed, plus not much flexibility if you want more hours over fewer days. Expect to possibly get 'done over' when it comes to overtime, good faith work, and also working at the higher position and getting it paid to you in back dated pay- just do not fall for it. Although At times it can be quite a good place to be. Whatever you do, try to enjoy it, and remember you do not need to go in for their pushing- you have the ability to do things your way- your not paid by commission so serve the customer in your personal advantage.

Advice to Management

Find out about the ones at your store- your store managers make a would of difference. One store management team were superb- and it refelected in the customer service- most others are terrible

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  1. No wonder the share price keeps on dropping...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales Advisor in Chelmsford, England (UK)
    Current Employee - Business Sales Advisor in Chelmsford, England (UK)

    I have been working at Dixons Retail

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most of the staff are friendly and there's a fairly decent team spirit.

    Cons

    Poor pay, constant pressure, being forced to push products you may not believe in, management constantly fail to sort out problems, favouritism towards certain members of staff, a lack of appreciation for hard work, little support from other sections of the company, constant staff shortages, little opportunity for personal advancement, you receive next to no training unless you opt to do it in your own time, product knowledge isn't valued as highly as the ability to sell warranties

    Advice to Management

    Decrease the focus on extended warranties, or at least offer term cover again alongside the PAYG model. Employ an HR team that actually sorts out staff problems rather than one that claims they will but never do. Stop trying to screw over customers in pursuit of profits.


  2. Is all retail like this?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff
    Former Employee - Sales Staff

    I worked at Dixons Retail

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Can't think of much - Staff discount and occasional incentives

    Cons

    High pressure to sell additional insurance, often unneeded. Poor, superficial training. Some dreadful products.

    Advice to Management

    Less of the management speak, and actually do something. Hi-Tech products need staff with more hi tech knowledge.


There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

See Most Recent

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