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8 people found this helpful  

Not a career; just a way to barely make it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Winston-Salem, NC
Current Employee - Sales Associate in Winston-Salem, NC

I have been working at Dollar General part-time for less than a year

Pros

It's a good starting point in retail. Allows one to gain multi-dimensional experience in retail environment (cashiers are expected to stock and recover during shifts and solely stock and fixture in other, etc..). Gives one a basic foundation in a grocery retail environment.

Cons

Vast environmental inconsistencies: Store traffic, customer base, employee demographic, management styles, store efficiency, staff rules and training.
Lack of register autonomy: Cashiers have to have a supervisor (key holder) void out items which happens quite frequently because corporate seldomly gives resources for managers to post actual price match. Corporate charges higher amounts on register than what is posted on shelf. Inventory and stock inconsistency and disarray which results in hazardous and inefficient store and stock room conditions. Corporate offers little, if any, financial support to its store, meaning practically everything comes out of a store's overhead which is the same place employees hours come from. This leads to understaffing which results in shrinkage, slow product placement, and ultimately customer dissatisfaction.

In particular, my store's helium "machine" has been without a nozzle for about 5 months with no resolution in sight. We can't sell the balloons, which can be hot sellers during certain holidays, However, the recent malfunctions of our money counter present more serious implications and difficulties (closers get out much later which isn't usually accounted for in scheduling). Scheduling has also been somewhat inconsistent for me, but is much worse for my co-workers. When our manager finally hired an AM and an additional key holder, it resulted in hour cuts for PT associates because management positions are FT and higher pay (which comes from our overhead). Working conditions can be adversely affected by limited overhead (like lack of necessary hygienic amenities in the restroom, break room, and store as a whole to working in unhealthy conditions due to a broken AC or heating unit),

For a $10 billion dollar revenue from a company which seems to be trying to keep the general store concept alive, it shows little appreciation for its PT associates by not even offering any sort of employee discount, or any service member/senior discount for that matter, or basic benefits. Cashiers can be penalized by the number of voids they make on their registers (due to their pricing inconsistencies). Corporate's pressures on management ultimately reflects on us, the bottom of the totem pole, who represent the greatest number of their employees who also interact the most with their products as well as customers.

Advice to ManagementAdvice

Refer to the cons. Help local stores with overhead. Offer some sort of in-store employee discount if we can't get a decent/livable hourly wage. I know we're unskilled labor to you, but a little appreciation shown towards your associates can only make them better represent the DG brand. When employees don't feel remotely appreciated or even respected by you it's going to reflect in your stores. Customer loyalty is a significant proportion of DG's business and many of us develop close relationships with our local patrons who could find similar or lower prices somewhere else. As a customer, why would I want to go to a haphazard retail establishment when there is a similar company across the street with the same "deals," especially when I have to wait an extra 10 minutes waiting to have an item voided off my order because the price didn't match? I've never encountered this sort of inconvenience at any other retailer.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1014 Other Employee Reviews for Dollar General (View Most Recent)

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  1. 3 people found this helpful  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Coatesville, PA
    Former Employee - Assistant Store Manager in Coatesville, PA

    I worked at Dollar General full-time for more than 8 years

    Pros

    Very Easy Job,great Employees and Easy To Move Up the ladder.

    Cons

    Really Can,t think of Any,as long as you're prepared to Work hard.

    Advice to ManagementAdvice

    let the managers "Manage"

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    could do better with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Dollar General full-time for less than a year

    Pros

    Paid Weekly and that's about it

    Cons

    Averaging 8-10 associates per store - only allocated 140-160 hours per week payroll. Meaning all staff except Asst Mgr are part-time possibly only working 5-15 hours per week but expected to have open availability. several hours per day you only have 1 person working in the store making it wide open to criminal activity. As a new store manager of a brand newly built store I spent months trying to get loss prevention to my store to help me find indicators of theft/loss etc and after months when they did show up they didn't want to take any time to help me.

    Advice to ManagementAdvice

    Treat your employees much better. Staff can't live on 5 hours per week and be fully available to come in at a moment's notice. They will seek employment elsewhere and that job will be their main focus, not Dollar General. You don't give your employees room to grow in the company and to become efficient employees with a career - rather just a number in a revolving door.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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