DriveTime Automotive Group

  www.drivetime.com
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163 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

3 people found this helpful  

Identity Crisis

Sales Associate (Former Employee)

ProsSome of the good things about DriveTime are ironically some of the same things that make it bad to work at Drivetime. The company is going through major changes from their old style of sales (whatever that may be) to the new DriveTime 2.0. This is a rigidly structured sales process that they expect you to follow from start to finish. From greeting the customer to showing inventory, to closing the sale, they are looking to make the customers (who have bad credit) feel respected and not judged. DriveTime really does provide a great service to those who really have run out of options when it comes to buying a car. Most dealerships are relatively clean and welcoming, and the employees have an outwardly friendly demeanor. The benefits are great, and now (as of May) all employees are salaried. There are clear expectations being set by corporate, and they are communicated to management regularly.

ConsCars are on average about $5000 more than the same exact car down the street. Most customers object to this (except at tax time), so this will be your number one objection to overcome. DriveTime's interest rates are sky high, on top of the selling price of the vehicle (typically 24% - 25%) on every sale. There is a customer grading scale that goes from A+ (usually 600 Beacon or above) to D (just plain bad credit and below). The lower your rating, the higher your down payment. Many people come in looking for a "nice car" and if the rate badly, they have to settle for a junky car if they have the minimum down payment. Many sales are lost because customers just can't afford any down payment.

On the management side, there is much favoritism. Initiative is not appreciated. If you are a clicky kind of person you will love this place. If you don't mind kissing up to management (GM and above) you may do well. In this company, there doesn't seem to be any rhyme or reason to their methods of promotion, moving employees around from store to store, or managers from one store to another. Good managers are taken advantage of. One Sales manager with many years of Drivetime experience and successful sales, is moved from a performing store to an underperforming store--then once they have fixed the problem they just do it again. This particular individual to my knowledge has never been offered a general manager position, while green managers move into those positions.

I have seen senior management in relationships with other employees that have impacted the morale of the other employees because of the favoritism that results. The office "girls" are gossip factories that invade your privacy at any given opportunity. I have seen absolutely LAZY employees put the company on notice that they will be leaving then when that date approaches, they extend it. During that time when they were considered a short timer they were useless, and that affected everyone else. Management not only allowed it, but they protected them as if they were being treated unfairly by anyone who thought they should do their job. To top it all off, one of the regional managers actually opted to get this person transferred because they were such a great employee. Mediocrity is rewarded.

Senior management does not convey information from corporate level to employees effectively. Nor do they implement the rules of Drivetime 2.0.

Advice to Senior ManagementReward work, don't keep people down because you may be threatened by them. Don't manage just for the sake of managing. Manage to make a difference--manage to improve. Don't play favorites--it's not good for the company.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Do your homework

    Anonymous Employee (Current Employee)

    I have been working at DriveTime Automotive Group


    Pros: Great benefits and time off, when allowed to take and coverage is available. Closed Sunday's, everyone is approved, clean inventory, benefits of program's available to… Cons: scheduled hours vs worked hours varies greatly, pay is not conducive to industry standards, seems to be a "good 'ol boy" network in regards to… Advice to Senior Management: provide more support at the retail level, more cohesiveness… More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    You are gonna work but pay off is good

    General Manager (Current Employee)

    I have been working at DriveTime Automotive Group


    Pros: Pay is good when you get the additional 35k inbonuses.… Cons: Annual merit increases is only 3%. No real coverage when you need time off. If you ask for time off, then the other manager has… Advice to Senior Management: need more support from home office. Help with dealership issues,… More
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