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There are newer employer reviews for Drury Hotels

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The best customer service around!!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Guest Service Agent in Terre Haute, IN
Current Employee - Guest Service Agent in Terre Haute, IN

I have been working at Drury Hotels full-time (Less than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Family owned! Love coming into work!

Cons

Long hours, but great money!

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  1. An experience about privately owned hotels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Guest Service Agent in Indianapolis, IN
    Former Intern - Guest Service Agent in Indianapolis, IN

    I worked at Drury Hotels as an intern (Less than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Because it is privately owned by a family, everything having to do with family reputation matters- they want the best from their employees, and treat them well to get results. They have won the best service award from JD Powers like seven years in a row.

    Cons

    The clientele that Drury draws is very different than say, a Marriott or Hyatt, and for some that is a culture shock. Also, it may be hard to voice opinions about change, because it's pretty much what the family says goes.

    Advice to Management

    Listen to subordinate opinions, make sure everyone is happy, which really for the most part happens.


  2. Behind the times- do not practice what they preach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Saint Louis, MO
    Current Employee - General Manager in Saint Louis, MO

    I have been working at Drury Hotels full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Vacation. Salary is lower than comparable positions.

    Cons

    They have a bonus program, but make it so less than 10% of their managers actually have a shot at making it. They seem to try to run a service- oriented hotel but drop rates so low that you are constantly dealing with drug dealers. It is not a good environment and the regional manager would obviously like to run away.

    Advice to Management

    Listen to your managers.


There are newer employer reviews for Drury Hotels
There are newer employer reviews for Drury Hotels

See Most Recent

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